Program Associate

1 week ago


Washington, United States N Street Village Full time
Location: Patricia Handy Place for Women; In-person

Status: Full-Time; Non-Exempt

Shift: Sunday - Thursday 11:00 PM - 7:00 AM

Organization Overview:

N Street Village supports women in Washington, D.C. experiencing homelessness by providing a wide range of services, housing, and advocacy in an atmosphere of dignity and respect. We are looking for dedicated professionals passionate about making a tangible difference in people's lives.

Position Overview:

As a Program Associate, you will be part of an interdisciplinary team providing essential services to women participating in N Street Village's programs at Patricia Handy Place for Women, which includes low barrier and temporary shelters. You will play a crucial role in ensuring a safe, welcoming, and supportive environment for the women we serve.

Key Responsibilities:
  • Develop positive rapport with clients through routine contact and communication
  • Assist with program setup, including preparing breakfast, lunch items, toiletries, laundry, and activity sheets
  • Help close the program each day by cleaning and maintaining day program areas
  • Serve meals to clients
  • Conduct program intake and initial health and wellness screenings
  • Respond to immediate client needs, de-escalate crisis situations, resolve conflicts, and enforce program rules
  • Complete necessary program documentation, including daily activity sheets, reports, and incident reports
  • Support care coordination tasks such as referrals for services and residency forms
  • Report serious incidents and sensitive program information to the Program Manager
  • Collaborate with volunteers and partner agencies providing services to the women
  • Attend program team meetings, staff meetings, and supervision meetings as required
  • Build and maintain strong working relationships with colleagues, external partners, and stakeholders
  • Participate in quality improvement activities to enhance program policies and client outcomes
  • Adhere to N Street Village's policies and procedures
  • Perform other duties as assigned

Required Qualifications:
  • Bachelor's degree with 1 year of direct social services experience, or
  • High School Diploma (or equivalent) with 2 years of direct social services experience, or
  • High School Diploma (or equivalent) with 5 years of work experience

Preferred Qualifications:
  • Experience working with vulnerable populations, particularly those facing addiction and mental illness
  • Familiarity with DC's Homeless Management Information System (HMIS)
  • Knowledge of issues affecting homelessness and other vulnerable populations
  • Understanding of trauma-informed care
  • Commitment to inclusivity, providing services without regard to race, religion, ability, sexual orientation, or gender identity
  • Experience with, or willingness to learn, data visualization techniques and software

Skills and Competencies:
  • Strong cultural competence and ability to communicate effectively with diverse populations
  • Excellent interpersonal, problem-solving, and crisis management skills
  • Ability to work independently and with minimal supervision
  • Strong written and verbal communication skills
  • Highly organized and detail-oriented
  • Commitment to N Street Village's mission, vision, and values
  • Demonstrates respect for individual differences and cultural diversity
  • Ability to lift up to 25 pounds

NSV Benefits Offerings:

Health/Wellness:
  • Medical, Dental, Vision
  • Accident, Hospital, and Critical Illness Plans
  • Employee Assistance Program
  • Short-Term and Long-Term Disability

Financial:
  • 403(b) Retirement Savings Plan
  • Flexible Spending Accounts
  • SmarTrip Pre-Tax Commuter Benefits

Insurance:
  • Life Insurance

Time Off:
  • Annual Leave
  • Sick Days
  • Floating Holidays

If you are passionate about making a positive impact in the lives of women facing homelessness, we encourage you to apply
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