Program Associate
1 week ago
Status: Full-Time; Non-Exempt
Shift: Sunday - Thursday 3:00 PM - 11:00 PM
Organization Overview:
N Street Village supports women in Washington, D.C. experiencing homelessness by providing a wide range of services, housing, and advocacy in an atmosphere of dignity and respect. We are looking for dedicated professionals passionate about making a tangible difference in people's lives.
Position Overview:
As a Program Associate, you will be part of an interdisciplinary team providing essential services to women participating in N Street Village's programs at Patricia Handy Place for Women, which includes low barrier and temporary shelters. You will play a crucial role in ensuring a safe, welcoming, and supportive environment for the women we serve.
Key Responsibilities:
- Develop positive rapport with clients through routine contact and communication
- Assist with program setup, including preparing breakfast, lunch items, toiletries, laundry, and activity sheets
- Help close the program each day by cleaning and maintaining day program areas
- Serve meals to clients
- Conduct program intake and initial health and wellness screenings
- Respond to immediate client needs, de-escalate crisis situations, resolve conflicts, and enforce program rules
- Complete necessary program documentation, including daily activity sheets, reports, and incident reports
- Support care coordination tasks such as referrals for services and residency forms
- Report serious incidents and sensitive program information to the Program Manager
- Collaborate with volunteers and partner agencies providing services to the women
- Attend program team meetings, staff meetings, and supervision meetings as required
- Build and maintain strong working relationships with colleagues, external partners, and stakeholders
- Participate in quality improvement activities to enhance program policies and client outcomes
- Adhere to N Street Village's policies and procedures
- Perform other duties as assigned
Required Qualifications:
- Bachelor's degree with 1 year of direct social services experience, or
- High School Diploma (or equivalent) with 2 years of direct social services experience, or
- High School Diploma (or equivalent) with 5 years of work experience
Preferred Qualifications:
- Experience working with vulnerable populations, particularly those facing addiction and mental illness
- Familiarity with DC's Homeless Management Information System (HMIS)
- Knowledge of issues affecting homelessness and other vulnerable populations
- Understanding of trauma-informed care
- Commitment to inclusivity, providing services without regard to race, religion, ability, sexual orientation, or gender identity
- Experience with, or willingness to learn, data visualization techniques and software
Skills and Competencies:
- Strong cultural competence and ability to communicate effectively with diverse populations
- Excellent interpersonal, problem-solving, and crisis management skills
- Ability to work independently and with minimal supervision
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Commitment to N Street Village's mission, vision, and values
- Demonstrates respect for individual differences and cultural diversity
- Ability to lift up to 25 pounds
NSV Benefits Offerings:
Health/Wellness:
- Medical, Dental, Vision
- Accident, Hospital, and Critical Illness Plans
- Employee Assistance Program
- Short-Term and Long-Term Disability
Financial:
- 403(b) Retirement Savings Plan
- Flexible Spending Accounts
- SmarTrip Pre-Tax Commuter Benefits
Insurance:
- Life Insurance
Time Off:
- Annual Leave
- Sick Days
- Floating Holidays
If you are passionate about making a positive impact in the lives of women facing homelessness, we encourage you to apply
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