Chase Park Plaza Food and Beverage Assistant Manager

3 weeks ago

St Louis, United States Sonesta International Hotels Corporation Full time
Job Description Summary

The F&B Assistant Manager is responsible for the overall operation of The Chase Club, Pool/Patio Service, Room Service and Banquet events. Other duties include food and beverage costs control, menu concept development, sales promotions, employee training, payroll, and managing talent in The Chase Club.

Job Description
  • Maintain budgeted costs for The Chase Club.
  • Conduct inventories and maintain par stocks.
  • Direct menu development.
  • Organize and execute special events and promotions.
  • Ensure all Local and Federal alcohol and tobacco laws are adhered to.
  • Ensure compliance with all health and sanitation laws and uphold cleanliness standards.
  • Coach and council as needed.
  • Ensure superior guest satisfaction.
  • Directly supervises Servers, Bar Backs, Host/Hostess, and Bartenders in the Outlet.
  • Carries out management responsibilities under the organization's policies and applicable laws.
  • Training employees; planning, assigning, and directing work; addressing complaints and resolving conflicts.
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Managing your Team
  • Attract, retain, and motivate the best talent
  • Responsible for monitoring, measuring, and recognizing the performance of team members who directly report to the role and indirect reports
  • Support, comply, and promote company initiatives, policies, and guidelines.

Leading with Passion
  • Responsible for ensuring success through the eyes of employees, guests, and owners
  • Utilize and collaborate with resources across different departments
  • Capable of influencing employees to perform to their highest standard and establishing a trusting environment to enrich the culture
  • Focus on the mission and well-being of the department, hotel, and company as a whole
  • Lead by example and operate with integrity and respect
  • Inspire our team to embrace and demonstrate our values and GUEST People Standards

Qualifications and Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • 1-2 years experience in a hotel, restaurant, or bar.
  • Basic bartending skills
  • Ability to satisfactorily communicate in English with guests, management, and coworkers
  • Ability to compute basic math calculations.
  • Working knowledge of Micros, Excel & Word
  • Familiarity with Food and Beverage controls.
  • Track record of delivering exceptional guest and client experience
  • Excellent time management skills
  • Demonstrable expertise in analysis and action-taking
  • Excellent oral and written communication
  • Excellent organization skills
  • Appropriate professional appearance and demeanor
  • Must be flexible to work variable days of the week, including weekends and holidays.
  • Must be flexible to work variable shifts (days, nights, overnights).
  • Ten to twelve-hour shifts are sometimes required.

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

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