Assistant Guest Service Mgr FT

4 weeks ago


Greenville, United States Lowes Foods Full time

Overview

To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods' Guest Service Standards and Policies. Supervise and perform all functions related to sales related assets. Assume the duties of the Department Manager in their absence.

Responsibilities

1. Maintenance of Guest Service Standards

a. Ensures that the front porch standards detailed in the No Noticeable Wait policy are met at all times.

b. Works with the Store Manager and Guest Service Manager to ensure that the schedule is written to provide the desired level of service within the established labor guides.

c. Trains cashiers to call additional hosts to the front porch as dictated by guest needs and established daily call-up list.

d. Handles guests and hosts requests, refunds, loans, pickups, voids, and check approvals promptly, and professionally.

e. Ensures front porch is clean, neat, and clutter free at all times and that the parking lot is free of debris and excessive carts.

f. Acts as a positive role model for all front and hosts in speech, manner, dress, hygiene, and integrity.

g. Ensures all unused check lanes are blocked off when not in use.

h. Monitors and enforces all other front porch policies related to Asset Protection and Shrink Control.

2. 2. Training and Development of Front porch Hosts

a. Provides training and direction to hosts not meeting the front porch standards.

b. Communicates to the guest service manager, problem areas and hosts not meeting performance standards.

c. Provides constant on-the-job feedback to front porch hosts about performance to maintain front porch service level.

3. 3. Sales, Cash and Invoice Accounting

a. Prepare weekly cash report and accompanying documentation.

b. Maintain sales related information.

c. Process invoices and transfers as assigned.

d. Process beer/wine payments.

4. 4. Cash Related Activities

a. Prepare bank deposits according to policy.

b. Handle payroll check approval/cashing according to company policy.

c. Ensure that an accurate daily cash count is completed.

d. Process guest needs such as money orders, stamps, lottery tickets, etc.

e. Process returned checks according to policy.

5. 5. Cash Office Security

a. Ensure the security of the cash office and store funds.

b. Maintain accountability standards of cashier tills.

c. Maintain supplies needed for front porch and cash office.

6. 6. Cashier/Guest Service Clerk Performance Reports

a. Monitor and analyze the Operator Activity Report.

b. Perform surprise cashier till audits, detail tape audits, and accuracy checks according to policy.

7. Perform all other duties as assigned by management.

Qualifications

1. Friendly, outgoing personality.

2. Ability to work well with others.

3. Ability to lift 25 lbs. occasionally and 15 lbs. constantly.

4. Ability to read and understand information and direction.

5. Knowledge of front porch operations.

6. Ability to supervise people including training and development.

7. Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

8. Effective communication and guest service skills.

9. Must be at least 18 years old.

10. Ability to stand for extended periods of time.

11. Demonstrate successful use of math skills.

12. Ability to work well with computers.

#LI-RM3



  • Greenville, United States Lowes Foods Full time

    Overview: To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods Guest Service Standards and Policies. Supervise and perform all functions related...


  • Greenville, United States Lowes Foods Full time

    Overview: To gain the skills, knowledge, and expertise to be considered a successful Guest Service Manager. To supervise and ensure that every guest receives the fastest and most pleasant checkout experience possible through consistent execution and maintenance of Lowes Foods Guest Service Standards and Policies. Supervise and perform all functions related...


  • Greenville, United States Troon Golf, L.L.C. Full time

    Fieldstone Golf Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service for our guests. Key Responsibilities of the Guest Services Attendant: * Provides sincere and courteous service to all guests with items...

  • Guest Service Agent

    3 weeks ago


    Greenville, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsGreenville, SC time typePart time posted onPosted Today job requisition idR11904 From $13 an hourProperty Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where...

  • Guest Service Agent

    1 week ago


    Greenville, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsGreenville, SC time typePart time posted onPosted Today job requisition idR11904 From $13 an hourProperty Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where...


  • Greenville, United States Churchill Downs Inc. Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension....

  • Guest Service Agent

    3 weeks ago


    Greenville, United States Westin Poinsett Full time

    Job DescriptionJob DescriptionPosition Title: Guest Service Agent Reports To: Front Office ManagerDepartment: Front Office General Purpose: The Guest Service Agent is responsible for the friendly and efficient Welcome and Farewell of guests at the Westin Poinsett Hotel. Qualified candidates must be energetic, upbeat, outgoing, and willing to shine as part of...

  • Guest Service Agent

    3 weeks ago


    Greenville, United States Westin Poinsett Full time

    Job DescriptionJob DescriptionPosition Title: Guest Service Agent Reports To: Front Office ManagerDepartment: Front Office General Purpose: The Guest Service Agent is responsible for the friendly and efficient Welcome and Farewell of guests at the Westin Poinsett Hotel. Qualified candidates must be energetic, upbeat, outgoing, and willing to shine as part of...


  • Greenville, United States SW Gaming LLC Full time

    Job DescriptionJob DescriptionAccommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to...


  • Greenville, United States Harlow's Casino Resort & Spa Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension....


  • Greenville, United States SW Gaming LLC Full time

    Job DescriptionJob DescriptionAccommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to...


  • Greenville, United States Harlow's Casino Resort & Spa Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension....


  • Greenville, United States Harlow's Casino Resort & Hotel Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, maki Guest Service, Representative, Reservations, Service, Guest, Retail, Hotel


  • Greenville, United States Schulte Hospitality Group Full time

    CYSC-38310 Do you love meeting new people from around the world? Do you have a can do attitude and contagious smile? Do you excel when working in a supportive team environment? If so, you may be a perfect fit to join the team at Courtyard Greenville Downtown Since opening in 2011, Courtyard Greenville Downtown has been one of the highest performing...


  • Greenville, United States Schulte Hospitality Group Full time

    CYSC-38310 Do you love meeting new people from around the world? Do you have a can do attitude and contagious smile? Do you excel when working in a supportive team environment? If so, you may be a perfect fit to join the team at Courtyard Greenville Downtown Since opening in 2011, Courtyard Greenville Downtown has been one of the highest performing...


  • Greenville, United States Hampton Inn Greenville Full time

    Job DescriptionJob DescriptionGuest Services RepresentativeDepartment – Front OfficeReports to – Guest Services ManagerWhat’s the job?The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and...


  • Greenville, United States NewSpring Church Full time

    Job DetailsJob Location Greenville Campus - Greenville, SC Position Type Full Time Position ResponsibilitiesEmbody NewSpring Church and Guest Services mission in personal life as well as teach, model, and coach others to do the same. Uphold all Guest Services ministry missions, pillars, and standards. Use strategy, resources, and training as provided by the...


  • Greenville, United States NewSpring Church Full time

    Job DetailsJob Location Greenville Campus - Greenville, SC Position Type Full Time Position ResponsibilitiesEmbody NewSpring Church and Guest Services mission in personal life as well as teach, model, and coach others to do the same. Uphold all Guest Services ministry missions, pillars, and standards. Use strategy, resources, and training as provided by the...

  • Server Assistant>

    2 weeks ago


    Greenville, United States The Melting Pot Full time

    The Melting Pot - 475 Haywood Rd, Ste 5 - [Restaurant Server / Food Runner / Team Member / FT & flexible PT schedules available] - As a Sever Assistant @ The Melting Pot, you'll: Promote and maintain positive guest relations; Abide by "the every table is your station" rule"; Establish professional, hospitable rapport with each guest you serve; Always exceed...


  • Greenville, United States City of Greenville, SC Full time

    **Brief Description**: **Job Summary**Job Duties**: **Essential Functions** **% of Time** - ** Oversee Guest Services**:Oversee Zoo Guest Services operations to include Admissions, Gift Shop, Concessions, Giraffe Feeding Platform, Special Events, Birthday Parties, and temporary sales locations. Order gift shop merchandise and determine proper pricing. Use...