Current jobs related to Guest Services Supervisor - Greenville - City of Greenville, SC

  • Guest Services Supervisor

    3 weeks ago

    Greenville, North Carolina, United States stayAPT Suites Full time

    Company OverviewstayAPT Suites is a unique hotel brand focused on providing extended stay accommodations, featuring fully equipped kitchens, high-speed internet, and spacious living areas. We are expanding our portfolio and are looking for dedicated individuals to join our growing family.Position SummaryThe Guest Services Supervisor is the primary point of...

  • Guest Services Supervisor

    3 weeks ago

    Greenville, North Carolina, United States stayAPT Suites Full time

    Company OverviewstayAPT Suites is a hotel brand dedicated to providing exceptional accommodations for guests requiring extended stays. Our properties feature full kitchens, high-speed internet access, and spacious living areas, ensuring a comfortable home-like experience.Position SummaryThe Guest Services Supervisor plays a crucial role as the initial point...

  • Guest Services Supervisor; Hotel Resource

    3 weeks ago

    Greenville, South Carolina, United States Hotel Resource Full time

    Position OverviewThe Guest Services Supervisor at Hotel Resource plays a pivotal role in ensuring the smooth operation of the front desk department. This position is integral to maintaining high standards of guest satisfaction and operational excellence.Company: Hotel ResourceLocation: Not SpecifiedCategory: HospitalityEmployment Type: Full-TimeKey...

  • Guest Services Supervisor

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Front Desk ManagerJob Category: Front OfficeOverviewAuro Hotels is seeking a proactive and enthusiastic Front Desk Manager to oversee our front office operations. The primary goal of this role is to ensure the highest level of guest satisfaction by consistently delivering exceptional service.Key Responsibilities:Provide outstanding Guest Service by fostering...

  • Guest Services Supervisor

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Front Desk ManagerJob Category: Front OfficeOverviewThe Residence Inn/SpringHill Suites Downtown Greenville is seeking a proactive and enthusiastic Front Desk Manager. This role is pivotal in driving the hotel's success by ensuring that guest service standards are consistently met or surpassed.Delivers outstanding Guest Service by fostering a welcoming...

  • Guest Services Supervisor

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Front Desk ManagerJob Category: Front OfficeOverviewThe Residence Inn/SpringHill Suites Downtown Greenville is seeking a committed and energetic Front Desk Manager. In this pivotal role, the primary goal is to drive the hotel's overall performance by consistently fulfilling or surpassing guest service expectations.Delivers outstanding Guest Service by...

  • Guest Services Cleaner

    3 weeks ago

    Greenville, South Carolina, United States Crescent Services Full time

    Position Overview:At Crescent Services, we understand that for many travelers, being away from home can be challenging. Our dedicated Housekeeping team strives to create a welcoming atmosphere that makes our hotels feel like a second home. As a Room Cleaning Specialist, your role is vital in ensuring that guests enjoy a pleasant and comfortable experience...

  • Nighttime Guest Services Specialist

    3 weeks ago

    Greenville, South Carolina, United States Crescent Services Full time

    JOB SUMMARY: Ensure accurate reconciliation of room, dining, and bar transactions on a daily basis. Efficiently record and balance charges and payments while preparing files and resetting systems for the following day's operations. At Crescent Services, we pride ourselves on our dedicated team of hospitality experts who are committed to delivering...

  • Event Services Supervisor

    3 weeks ago

    Greenville, South Carolina, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences that leave a lasting impression on our guests. Our team members are the heart of our operations, and we are dedicated to fostering an environment where you can thrive and express your authentic self. We offer a range of benefits designed to support your well-being and...

  • Guest Services Team Leader

    3 weeks ago

    Greenville, South Carolina, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences to our guests. Our team is made up of dedicated professionals who are passionate about creating memorable moments. We believe that our Associates are the heart of our success, and we are committed to fostering an environment where you can truly shine in your career...

  • Guest Room Attendant

    3 months ago

    Greenville, United States Crescent Services Full time

    For some, traveling and being away is fun; however, many travelers miss being home. Out Housekeeping team makes our hotels feel like home. As a Room Attendant, your contribution helps ensure guests have an enjoyable and confomfortable stay. What will I be doing? As a Room Attendant, you would be responsible for cleaning guest rooms and responding to guest...

  • Guest Services Phone Chat Agent

    4 months ago

    Greenville, United States Auro Hotels Full time

    ** Guest Services Phone Chat Agent** **Job Category****:** Front Office **Requisition Number****:** FRONT02673 Showing 1 location **Job Details** **Description** We are looking for candidates who have excellent phone communication skills with strong attention to detail and the ability to multi task. The ideal candidate will also have a warm welcoming voice,...

  • Guest Services Representative

    3 weeks ago

    Greenville, South Carolina, United States Marriott International Inc Full time

    Guest Services RepresentativeMarriott International Inc is in search of a dedicated Guest Services Representative to enhance the experience of our valued guests. This role is crucial in ensuring that all visitors feel welcomed and cared for during their time with us.As a Guest Services Representative, your responsibilities will include:Efficiently managing...

  • Guest Service Representative

    5 months ago

    Greenville, United States Harlow's Casino Resort & Hotel Full time

    Accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests' accounts, presenting statements to and collecting payments from departing guests, maki Guest Service, Representative, Reservations, Service, Guest, Retail, Hotel

  • Guest Services Representative

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Position Title: Front Desk Agent ($13-$14 hr)Job Category: Front OfficeRequisition Number: FRONT003394Overview:The Front Desk Agent plays a crucial role in ensuring that every guest experiences exceptional service. This position is responsible for creating a welcoming atmosphere by greeting and acknowledging each guest while maintaining high standards of...

  • Guest Services Representative

    3 weeks ago

    Greenville, South Carolina, United States Marriott International Inc Full time

    Guest Services RepresentativeMarriott International Inc is seeking a dedicated Guest Services Representative to enhance the experience of our valued guests. In this role, you will be instrumental in ensuring that every visitor enjoys a comfortable and memorable stay.Key Responsibilities:Efficiently manage the check-in and check-out processes for...

  • Guest Service Agent

    3 months ago

    Greenville, United States AC Hotels Greenville Downtown Full time

    Job Purpose The beautiful new AC Hotel by Marriott Greenville Downtown is seeking a Guest Service Agent. The primary purpose of the Guest Service Agent is to greet and serve guests in a professional, gracious manner. Register guests; provide prompt and courteous service to the guest throughout their stay, resolve guest problems, close guest accounts upon...

  • Guest Services Representative

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Position Title: Front Desk AgentJob Category: Front OfficeRequisition Number: FRONT02089Overview:The Front Desk Agent plays a crucial role in ensuring that every guest experiences exceptional service. This position is responsible for creating a welcoming atmosphere, greeting guests warmly, and maintaining high standards of hospitality.Key...

  • Guest Services Representative

    3 weeks ago

    Greenville, South Carolina, United States Auro Hotels Full time

    Position Title: Front Desk Agent ($13-$14 hr)Job Category: Front OfficeJob Overview:The Front Desk Agent plays a crucial role in ensuring that every guest experiences exceptional service. This position is responsible for creating a welcoming atmosphere, greeting each guest with sincerity, and maintaining high standards of service.Key Responsibilities:Deliver...

  • Guest Service Agent

    4 months ago

    Greenville, United States Drury Hotels Full time

    Guest Service Agent page is loaded **Guest Service Agent** **Guest Service Agent** locationsGreenville, SC time typePart time posted onPosted Today job requisition idR11904 From $13 an hourProperty Location: #10 Carolina Point Parkway - Greenville, South Carolina 29607**YOU BELONG AT DRURY HOTELS.** Getting a job is just the beginning. Finding a place where...

Guest Services Supervisor

4 months ago

Greenville, United States City of Greenville, SC Full time

**Brief Description**:
**Job Summary**Job Duties**:
**Essential Functions**

**% of Time**
- **
Oversee Guest Services**:Oversee Zoo Guest Services operations to include Admissions, Gift Shop, Concessions, Giraffe Feeding Platform, Special Events, Birthday Parties, and temporary sales locations. Order gift shop merchandise and determine proper pricing. Use supply and demand and merchandising protocols to maintain accurate inventories. Attend merchandise shows to learn about new and upcoming items, as well as maintain ongoing contact with multiple merchandise vendors. Organize a physical inventory biannually. Enter all merchandise into Point-of-Sale (POS) database for pricing and accuracy. Maintain food concession to comply with South Carolina Department of Health and Environmental Control (SCDHEC) regulations. Ensure concessions staff comply with National Restaurant Association and ServSafe certification protocols. Ensure compliance with federal, state, and local laws and regulations regarding alcohol sales. Ensure the Training for Intervention Procedures (TIPS) are followed when serving alcohol to guests. Ensure food inventories meet the demand for the volume of guests; minimize waste due to expiring food products. Place and pick up orders for concession items, various food and cleaning items for keepers, maintenance, and education. Monitor, maintain, and collect revenues from drink vending machines and other concession machines. Monitor lines at the entrance and adjust personnel accordingly. Provide staff with daily information to share with guests regarding animals, special events, and other changes that may have an impact on their visit. Ensure attendants collect requested customer data. Fill in, including performing all associated duties, at any of the areas of responsibility as needed. Answer questions and resolve issues or complaints from Zoo visitors and members. Promote a safe environment for guests; address guest incidents, accidents, and injuries and document those according to operating procedures and policies. Ensure first aid boxes in Admissions and Concessions are stocked and readily accessible.

50%
- **
Supervise Assigned Staff**:Supervise, schedule, direct, train, and monitor the performance of assigned employees. Coach staff on the importance of providing a positive customer service experience and provide the training and tools to pursue service recovery. Monitor and evaluate work activities/assignments daily and provide coaching and mentoring as needed. Make recommendations to ensure best practices in operations and quality guest experiences. Document employee performance. Facilitate the resolution of employee concerns and problems. Ensure that City and Department policies as well as applicable laws and ordinances are consistently enforced. Oversee, direct, and implement consistent discipline procedures. Coordinate with Human Resources on various personnel matters. As needed, prepare counseling documents, make recommendations for improvement, and recommend and administer disciplinary action. Provide staff training and professional development. Review and approve general leave as appropriate. Ensure a safe workplace; document and report any workplace injuries. Ensure accurate timekeeping prior to authorizing timesheets in timekeeping software.

25%
- **
Maintain Cleanliness**: Ensure cleanliness of assigned area according to Department and DHEC policies and regulations. Clean and sanitize utensils, countertops, and all food prep areas and machinery using SCDHEC required cleaning agents which include bleach products. Wash hands frequently throughout each shift. Remove expired/unusable perishable items from refrigerators, freezers, and other storage areas daily. Ensure clutter-free/safe walkways for patrons by sweeping and mopping each assigned area daily. Maintain clean and attractive seating around the concession area by removing all trash and cleaning trash receptacles daily as needed.

10%
- **
Assist with Special Events and Birthday Parties**:Collaborate with the Events Coordinator to plan and execute the setup, operation, and supervision of special events and Zoo rentals, and assign resources from within the department as necessary. Ensure party area is set-up for the arrival of the guests. Assist Guest Services Attendants as needed.

10%
- **
Coordinate Giraffe Feeding Platform**: Ensure giraffe platform is properly staffed and food is supplied. Train Guest Services staff in the operations and execution of the giraffe feeding platform. Follow-up with Zookeepers on any observed behavioral issues as needed.

5%

Perform other duties as assigned.**Qualifications**:
**Job Requirements**
- High school diploma or equivalent.
- Over two (2) years of experience as a supervisor in a food or retail operation.
- National Restaurant Association and Serv-Safe Manager certification within three (3) months of hire.
- TIPS training within six (6) months of hire.
- First Aid, Child and Adult CPR, and