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Client Support Specialist

1 month ago

Atlanta, United States OxBlue Full time

Client Support Specialist

Location: Atlanta, GA

Department: Client Support

Type: Full Time

Min. Experience: 2 years

Our Client Support team provides technical and logistical phone support for the lifecycle of our clients' projects. We create an extraordinary client experience by acting as a proactive partner, rather than as a vendor. If you have a track record of delivering exceptional support and are serious about furthering your career, we provide the guidance and training that set you up for success.

Company Description:

OxBlue, part of Hexagon, is a leading global provider of construction time-lapse and live streaming video camera services. Since 2001, OxBlue's helped owners, general contractors and industry professionals capture, understand and share construction progress with ease. Using high-definition cameras, artificial intelligence features and an easily accessible interface, OxBlue provides effortless access to real-time accurate and actionable data. Based in Atlanta, Georgia, we've helped more than 5,900 clients across 45 countries manage, monitor and market success on the jobsite.

As a Client Support Specialist you would:

* Apply your understanding of OxBlue's equipment and technology knowledge to: anticipate client needs; provide clients with functional capabilities and a service experience that exceed their expectations; solve novel problems quickly and creatively
* Provide technical support for hardware and software, such as camera setup, user account setup, user tools, remote troubleshooting, and any other technical needs
* Provide logistical support for order fulfillment and any other logistical needs
* Participate in auditing and managing vendor accounts

You Will:

* Be part of the culture - Be constructive and supportive of others
* Own your role - You're the primary client contact and must be dedicated to keeping things simple, anticipating their needs and exceeding their expectations
* Communicate with purpose - Clearly express your ideas when speaking and in writing as well as thoughtfully listen and comprehend the sentiments of clients and coworkers
* Deliver unmatched service - You're driven to exceed expectations by delivering top-notch client service
* Provide tech support - The role requires the capability to remotely solve technical hardware and software problems using your training, process guides and available tools
* Identify Solutions - The position requires quick thinking and the ability to solve complex issues daily, often with limited information. Contribute to OxBlue by suggesting potential improvements and assisting in the development and implementation of the solutions, either individually or with the help of others. You need to be solution-oriented and prepared to chase down information to succeed.

Bonus Points For:

* Previous experience in a Client Support role

Our Perks:

* Health insurance paid 100% for employee and 50% for family
* Dental insurance paid 100% for employee
* 401k with company match
* A fun work environment: casual dress, free snacks, complimentary massages, and great parties
* Investment in your professional development with internal promotions, continuing education, and tuition reimbursement
* Paid sabbatical program: 4 weeks every 5 years
* An award-winning culture recognized for its high level of employee satisfaction
* Long-term disability paid 100% for employee
* Life/AD&D
* Paid parental leave

The above summary of benefits is subject to change, is for informational purposes only, and does not create any contract rights to benefits.

If you have what it takes and are looking for a company committed to the success of its clients and its people, we want to hear from you.

Diversity and Inclusion are important to OxBlue. We value the diversity of thought that comes with working with people from varied backgrounds. Our continuous improvement and ability to serve our customers depend on creating a workplace that brings out the best in everyone. That's why we are committed to continuing to create an atmosphere of positivity, happiness, and inclusion.

OxBlue is most successful when we capitalize on opportunity and culture which are essential to both innovation and our shared experience. We believe that we are at our best when we're together, collaborating under one roof, but we also recognize the need for flexibility. Depending on their role, employees may work remotely up to 2 days per week once onboarding is complete.

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