Client Experience Specialist

2 weeks ago

Atlanta, United States Power Support Partners Full time
Job DescriptionJob DescriptionAbout Power Support Partners:
Power Support Partners is founded on the idea that a business can sincerely improve the world. We are a group of entrepreneurs, creatives, and technologists who set out to build a team of people that sincerely believes in our values: Love People, Improving Always, Together We Win, and Executing with Excellence. Our main service is installing and maintaining standby generators for power outages which helps people through some of the most difficult moments of their lives. By the need of 2024, we will have 10 locations across the Southeast. The Inside Sales team supports our customers across all of our locations.
Role Summary:The Client Experience Specialist role is integral to ensuring high-quality client
interactions and service delivery related to generator maintenance, monitoring,
service, and warranties. This role demands active management and
coordination of these service tasks, aiming to enhance client satisfaction,
optimize service delivery processes, and uphold the company's standards and
values.
Responsibilities & Process:
  • Manage and Support: Be a productive member of a team responsible for
    the day-to-day management of generator services, including maintenance,
    monitoring, service tasks, warranty sales, and follow-ups, ensuring timely
    and efficient completion of tasks and customer communication related to
    each of these services offered.
  • Process Improvement: Identify efforts to refine and enhance service
    delivery processes, focusing on reducing inefficiencies, improving client
    experience, and fostering continuous improvement for customer care -
    report these ideas and enhancements to your manager.
  • Client Relationships: Develop and maintain strong relationships with
    clients by understanding, meeting, and/or exceeding their needs and
    expectations through effective service coordination.
  • Collaboration: Work closely with other departments, including operations
    team members, service technicians, and dispatch managers, to ensure a
    seamless and positive client experience across all touchpoints.
  • Communication: Maintain effective communication channels within the
    team and with clients, ensuring clarity, responsiveness, and a positive
    service experience.
  • Ad-hoc Duties: Perform other duties as required, including serving as a
    primary coordinator for critical clients or high-priority service tasks.

Requirements:

  • Experience: 3-5 years of relevant experience in service coordination or
    client experience roles, preferably within the generator service industry or
    related fields.
  • Communication Proficiency: Exceptional communication skills, including
    the ability to effectively communicate with clients and team members
    across various channels.
  • Problem-Solving: Strong problem-solving skills, with the ability to address
    and resolve service-related issues promptly and effectively.

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