Customer Success Specialist

2 weeks ago

Maple Valley, United States CAF Outdoor Cleaning Full time
Customer Success Specialist

Permanent Full-time | Maple Valley, WA | Onsite | Bonus Eligible

$20-$23/hr. D.O.E.

CAF - Who We Are:

CAF is Latin for Citius, Altius, Fortius meaning, Faster, Higher, Stronger - which drives us to always be looking to grow and improve ourselves and each other. We don't just manufacture sustainable cleaning products - we partner with our customers to deliver consistently clean and customer-ready experiences across all locations. CAF believes in the value of clean. Our goal is to produce the most effective, innovative cleaning solutions available and provide training and execution support to ensure safer and cleaner outdoor experiences. Click to learn about us and our careers

What you'll do:

As CAF's Customer Training Representative, you will provide immediate value and customer support to an exciting, fast-paced, growing company. We're looking for someone who is enthusiastic, passionate, goal and results driven, and is ready to bring those values to CAF. As a Customer Trainer, you will support our corporate clients by calling and educating their employees about their organization's cleaning program and the proper use of CAF products. This is not a sales position. Other forms of customer training and support include, hosting virtual meetings, sending messaging, customizing job aides and sharing customer insights. If you have a strong ability to hit the ground running, then keep reading; this may be the perfect opportunity for you to keep CAF momentum going strong

Responsibilities include, but are not limited to:
  • Collaborate and report on training progress
  • Be customer centric and focused on providing product training
  • Answer product questions and capturing feedback, is essential
  • Calling corporate clients and educating their employees
  • Customer audits: product, order efficiency, contact
  • Processing credit cards from orders
  • Customer Account Updated in CRM

What it takes to succeed:
  • Fit CAF culture and team values
  • High School Diploma or GED
  • Call Center Experience preferred
  • Basic Computer Proficiency (Microsoft Outlook, Word, Excel)
  • Strong social, written and verbal skills
  • Professional and consistent work habits, strong work ethic, driven to achieve personal and company goals
  • Satisfy pre-employment drug testing
  • Clear communication
  • Ability to learn and adapt quickly
  • Multi-task
  • Reside within 15 miles from CAF Office (Maple Valley, 98038)

Our Culture:

CAF takes pride in our unique, down-to-earth culture with enthusiastic, tenacious, grounded, yet super-fun employees that are diverse in background and talent.Our culture is customer-oriented, and sales is key to the growth of our fast-paced company. We believe that customers come first but we also recognize the need for balance between work and family - weekends are for spending time with family and friends. Are you a creative thinker? Do you strive to learn new things? Are you fun to be around and value others input and camaraderie? If you get excited about working where you live, driving change, and being an integral part of a growing organization, then CAF is where you should be

Reports To:

The position reports directly to CAF Customer Success Manager.

Fair Pay:

Compensation is designed to attract, motivate, and retain talented employees who drive the company's success. No two jobs are equal, but all jobs are important - that's why we tailor an individual compensation plan benchmarked to market data from industry leaders payscale.com for each person and position, based on several position and market compensable factors.

Perks and Benefits:

What makes a great job even better? Throwing in a few perks We want to provide our CAF'ers with everything they need to maintain their health and wellbeing. Things like:

Health and Wellness
  • EAP (Employee Assistance Program)
  • Wellness Reimbursement Program (e.g., gym, golf, activity passes, massage, weight loss, etc.)

Financial Benefits
  • Performance Bonus
  • Tickets at Work Program

Office Perks
  • Flexibility in schedule when needed
  • Company social outings
  • Free snacks
  • Educational learning opportunities + CAF Provided LinkedIn Learning account
  • Recognition/rewards for anniversaries, birthdays and for going above and beyond

Paid Time Off
  • PTO/Vacation/Sick Policy
  • 11 Paid Holidays (including Christmas week)
  • Maternity/Paternity Leave

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