Service Advisor

3 weeks ago

Colorado Springs, United States BraunAbility Full time
Job Description:

Service Advisor

Location - Colorado Springs, Colorado

Salary Range - $25.00 - $27.50 / Hour

Come join our experienced Service department and be a part of a culture that is compassionate, family-oriented, and truly believes in going the extra mile for our customers. By providing excellent customer service and trustworthy vehicles, we take pride in helping our customers live more fulfilling and independent lives Health care, paid time off, dental, vision, and a matching 401K.

The Service Advisor is responsible for scheduling installation/service appointments with our clientele and pre-release inspections of sold vehicles with our sales personnel, and for assigning appointments to technicians based on their level of experience and expertise.

PRIMARY DUTIES & RESPONSIBILITIES:
  • Schedule service appointments using an automated database in accordance with availability and level of experience of service technicians.
  • Maintain complete records of all client contacts, including notes on service performed and any problems noted by the client.
  • Coordinate with Van Sales department to ensure seamless delivery and service of new and used vehicle sales.
  • Maintain sufficient levels of equipment, tools and parts inventory and related resources to ensure timely completion of service/repair jobs.
  • Respond to client inquiries/complaints regarding van service issues and products; determine best resolution practices to ensure quality client satisfaction and adherence to Company policies.
  • Collaborate with Adaptive and Van sales personnel to quote and bid projects using equipment best suited for clients' needs, regardless of profit.
  • Ensure compliance with stated shop procedures and Quality Assurance Procedures, inventory variance count requirements and shop productivity/efficiency variance.
  • Track vehicles requiring Quality Assurance documentation, including check-in procedures and final inspection sticker placement.
  • Perform final inspection of completed work prior to releasing vehicle to client.
  • Prospect and develop Fleet Service opportunities for revenue.
  • Establish/oversee monthly emergency service schedule with the service technicians.
  • Determining best course of action to repair or resolve the problem and meet the needs of the customer.
  • Documenting repairs performed on each vehicle, from diagnosis to service.
  • Maintaining comprehensive conversion-vehicle/mobility equipment knowledge base and staying current with frequent changes and advancements to better service the vehicles.

KNOWLEDGE, SKILLS, ABILITIES and EDUCATION:

• Willingness to learn special needs products and equipment.

• Knowledge of inventory methods and the ability to maintain a working inventory.

• Knowledge of the bid process.• Ability to communicate effectively between Company divisions, departments and the client.

• Ability to mediate and resolve conflict.

• Ability to work productively on a management team.

• Willingness to learn and follow Ability Center policies and procedures.

• Ability to listen, provide constructive and positive feedback and encourage creativity in others.

• Ability to effectively analyze and solve problems.

• Willingness to remain current and relevant in professional development.

• Willingness to communicate compassionately with special needs clients.

3+ years of automotive service experience, within a dealership, or service department a plus

2+ years of experience managing and directing a team of 2 or more a plus

Bachelor's degree in Automotive Technology, Business Management, or a related field a plus

BraunAbility is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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