Service Advisor

4 weeks ago


Colorado Springs, United States Peak View Roofing LLC Full time
Job DescriptionJob DescriptionSalary: DOE

Peak View Roofing has been providing exemplary customer service and quality in roofing, gutters, and siding for both commercial and residential projects in Colorado Springs and the surrounding areas for over twenty years. We are leaders in the industry with a proven process for success. We center our operations around our core values of Trust, Relationships, and Humility which has allowed us to grow together as a team while delivering a high-quality customer experience. We are excited to announce that we have a position available and would love for you to be the next member of our already well-rounded and amazing team   

 

Service Advisor


Position Type: Full-Time

Position Hours: 7:00 am to 4:00 pm

Overtime Required: At Times

Salary: Depending on Experience + Commission Opportunities

Requirements: Proficient in Microsoft office suite, ability to pass job related assessments, organized, coachable, quick to assess, ability to multi-task, ability to build and maintain client relationships, clean background, no fear of heights, ability to climb and use a ladder, clean driving record with a valid driver’s license

Preferred: Bilingual, roofing industry experience a plus

Reports to: Sales Manager

 

This position will be responsible for the following roles and responsibilities:

 

  • Self-Generate or Receive Leads from Customer Service
  • Create relationships with property management companies, commercial real estate, and general contractors
  • Utilize existing relationships to meet potential service clients
  • Research and determine warranty status
  • Assist customers with current service issues and triage calls
  • Educate customers on maintenance program
  • Schedule initial inspections
  • Perform initial inspections and triage roofs
  • Prepare inspection reports
  • Recommend and sell preventive maintenance and repairs
  • Customer follow up and collections
  • Continued relationships with all customers annually
  • Other duties as assigned

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