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General Manager
4 months ago
The Dominion Difference
Want to be a part of a team whose calling and purpose is to honor God through service to seniors? Our unique faith-based, culture-first model provides a supportive and engaging work environment.
We offer Lucrative and Exciting Benefits:
Health Insurance, including Medical, Dental, and Vision
Life Insurance, Short-Term, and Long-Term Disability Insurance
Telephone Doctor 24/7
Employee Assistance Program
Health Savings Account or Health Reimbursement Arrangement
Paid Time Off
Paid Holidays
Direct Deposit- Bi-weekly
Chaplain Support
Employee Referral Program
Resident Referral Program
Sponsored Mission Trips-$1000 allowance and up to a week of paid time off
Marriage Retreat-Weekend Retreat Paid in Full
Professional Counseling-Free and Discounted Sessions Offered Annually
Discounted Gym Memberships/Fitness Products
Identity Theft Protection and Credit Monitoring
Summary of Responsibility:
The General Manager is responsible for the overall leadership of the community and for driving resident satisfaction, team member engagement, financial and operations management. The General Manager is the champion of the community's culture and a role model for how the company's Vision, Mission, Objective, Values, and Biblical Principles guide daily behavior. The General Manager drives revenue and manages expenses through the efficient and effective operations of all departments, addresses strategic challenges, develops a highly functioning community management team and promotes coaching and development for all team members, and ensures that all regulations and performance standards for the team and operational standards for the community are being met. The General Manager has discretion regarding the daily operations of the entire community within the framework of how Everlan Living operates.
Essential Duties:
Customer Focus
* Develops and maintains effective relationships and two-way communication with team members, residents, and resident representatives.
* Manages and improves resident satisfaction and loyalty using a variety of methods.
* Oversees the welcome and transition processes for residents.
* Achieves and maintains high level hospitality service.
* Monitors quality of services and coaches team members/leaders optimizing ultimate quality of services.
People Development and Leadership
* Builds and leads a highly effective community management team.
* Sources, interviews and selects highly effective team members in a proactive manner.
* Oversees and participates in the welcome and transition processes for team members.
* Manages and oversees the performance and development of all community team members.
* Champions training contributing to team member development and performance.
* Provides opportunities for team members to engage in their work and the community overall.
* Creates an environment of team member recognition and appreciation; ensures the progressive disciplinary process is followed when redirection of team members is necessary.
* Oversees adequate staffing of appropriately trained licensed professionals and non-licensed team members is on duty at all times to meet the needs of residents.
Financial & Operational Performance
* Conducts community business planning and forecasting and fluidly manages operations based on occupancy and economic conditions.
* Achieves better-than-industry results for revenue growth and expense management.
* Reviews financial records and cost reports for tracking and accuracy and responds accordingly.
* Ensures compliance to Everlan policies, procedures and standards with regard for residents' needs and to all applicable laws and government regulations (e.g. Worker's Compensation, any Independent Living Regulations, OSHA, Food Safety, etc.) and keeps updated on current regulations.
* Develops, monitors and updates the community's risk management program.
* Manages positive vendor relationships, works with Operations leaders for approval on new vendors, and ensures vendor packets and W9s are completed and submitted to accounting. Ensure Vendor binder is maintained for state inspections.
Sales & Marketing
* Creates and implements a sales and marketing plan to achieve occupancy and NOI growth; manages inventory of materials; and manages to results.
* Engages with the greater community to promote positive relationships, be a resource, partner with like-minded organizations, and give back.
* Maintains positive public relations by displaying professionalism when interacting with residents, resident representatives, team members, and the general public.
* Ensures that public relation activities promote a favorable image of the community.
* Maintains a professional working relationship with the top referral sources in the greater community to ensure an influx of inquiries.
* Maintains in-depth knowledge of the competition and industry trends.
Minimum Requirements:
* A minimum of three (3) years of management-level experience leading results-driven teams with an emphasis on financial & operational performance, customer and team member engagement is required.
* Experience with senior living, especially the cognitively impaired resident, i.e. Alzheimer's and Dementia is preferred.
* Must obtain valid Continuing Education credits as required by the State of the community.
* A Bachelor's degree in healthcare, gerontology, business, or a related field of study from an accredited college or university is required. A Master's degree is preferred.
* Valid and current applicable licensure from the state of community operation is required.
* First Aid/CPR certification is preferred.
* Approved criminal background check, physical, drug screen, and TB skin test required.
* Must possess a current and valid driver's license and have the ability to meet approved driver requirements.
* Must be a minimum of twenty-one (21) years of age.
Application Process: A review of all applications begins immediately and continues until the position is filled. For full consideration, applicants must apply electronically through our applicant tracking system via the company careers page. The application should include the submission of a cover letter that highlights the candidate's interest in the role and experience that meets the requirements of the position, an updated resume, and the names, current company name, title, e-mail address, and phone number of three professional references.
We do not accept unsolicited resumes from staffing agencies or executive search firms.
EEO Principles
The Company is committed to the principles of equal employment opportunity as well as compliance with the law. It is our policy to provide equal employment opportunity and to make all employment-related decisions without regard to race, color, sex, age, marital status, sexual orientation, religion, national origin, citizenship status, disability, status as a disabled veteran or veteran of the Vietnam Era or any other legally protected status or characteristic in the state in which a team member is employed by the Company. This policy applies to recruitment, hiring, training, promotion, disciplinary action, termination, and all other personnel actions and conditions of employment.
The Company's personnel policies and actions seek to ensure that no discriminatory practice exists. The Company also makes its recruiting sources aware of this policy and will terminate relationships with any organization that refuses to subscribe to the same principles. By this policy, the Company wishes to ensure that all team members have the opportunity to maximize their contribution to the Company and to their own career goals. The intention behind this policy is to provide equal employment opportunities that will simultaneously serve the requirements of society, the law, sound business practices, and individual dignity.
