HR Representative

4 weeks ago


Columbus, United States NetJets Full time
Purpose of Position

The Human Resources Representative is part of the HR Service Center which is a support function for all of HR. The Human Resources Representative is responsible for managing designated processes and tasks, being a contact resource for all NetJets employees. The Human Resources Representitive has the opportunity grow and develop to become knowledgable within all HR teams.

Tasks and Responsibilities
  • Provide support with inquiries and requests sent to the HR Service Center email box.
  • Answer calls and respond to voicemails incoming to the HR Service Center hotline within established service level standards.
  • Responsible for Tier-1 level employee questions. Escalate inquiries as necessary to Tier-2 contacts.
  • Track inbound/outbound communications with employees through designated tracking/ticketing system to ensure accurate records of Service Center assistance. Monitor open tickets until resolution.
  • Manage the day-to-day administration of Human Resources assigned processes and tasks.
  • Work with supervisor on various project work, as requested.
  • Update documentation of department processes, as needed.
Education High School Certifications and Licenses Years of Experience 2-4 years of experience Core Competencies Adaptability Collaboration Curiosity Service-Oriented Strives For Positive Results Knowledge, Skills, Abilities and Other (KSAOs)
  • Excellent verbal and written communication skills
  • Customer Service oriented mindset
  • Ability to multi-task and prioitize workload
  • Strong Microsoft Office skills (e.g. Outlook, Word, etc.)
  • Ability to easily master internal technology systems, as needed.
  • Ability to differentiate between Tier-1 and Tier-2 inquiries and collaborate with
  • Exceptional organizational skills and prioritization to manage multiple tasks and provide timely responses
  • Capacity to provide exceptional attention to detail and maintain impeccable records
  • Strong people and collaborative skills to work with employees and vendors to gain resolution to inquiries
  • Ability to work with little supervision and take initiative
  • Associate's Degree, or equivalent work experience preferred

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