Customer Service Representative

3 weeks ago

Indianapolis, United States Controlled Holdings Full time
Description

Customer Service Representative

Controlled Holdings, an award-winning distributor of HVAC controls, is currently seeking a self-driven and highly motived Customer Service Representative to join our team. A successful candidate will be an all-around go-getter You're a natural born problem solver with a knack for understanding people. You've mastered the art of making consumers comfortable when they're purchasing, implementing our service, or troubleshooting.

Core Values:
  • Start with people first
  • Own it
  • Solve problems at their core
  • Operate with urgency
  • Never stop learning
  • Demand excellence not perfection
  • Work hard while having fun

Details, Details:
  • Customer Support: Provide accurate and timely information about our products and services through phone, email, and live chat.
  • Order Management: Process customer orders, returns; ensure all information is entered accurately into the system.
  • Inbox Management: Monitor the divisional inboxes; respond to customer inquiries and ensure timely follow-ups (Outlook and E-Commerce platforms)
  • Customer Advocacy: Act as a customer advocate within the company; ensure that customer needs and concerns are communicated and addressed promptly.
  • Collaboration: Work closely with the sales, operations, and marketing teams to resolve issues and ensure seamless order processing and delivery.
  • Problem-Solving: Troubleshoot issues that arise with customer orders or products; provide solutions or escalating where necessary.
  • Continuous Improvement: Suggest and implement process improvements to enhance the customer experience and internal workflows.
  • Other Duties: Perform any other tasks assigned to support the team.

What We Are Looking For:
  • Technical Proficiency: Working knowledge of MS Outlook, Word, Excel, and the ability to quickly learn new systems and tools.
  • Multitasking Excellence: Skilled at navigating multiple systems and divisions seamlessly, managing a balance between calls, emails, and other channels with efficiency and accuracy.
  • Adaptability: Eager and able to adapt to evolving processes and tools, embracing change as an opportunity to enhance the customer experience.
  • Persistence & Initiative: A "do what it takes" attitude with the persistence to follow through on tasks and resolve challenges proactively.
  • Passion for Customer Service: A genuine passion for helping people and solving problems, paired with an enthusiasm for technology and its role in improving customer experiences.
  • Proven Experience: A demonstrated track record of delivering excellent customer service via phone, email, and other communication channels.
  • Strong Communication Skills: Ability to communicate clearly and effectively, both internally with the team and externally with customers, building trust and understanding.
  • Experience: 1-3 years of relevant customer service experience, preferably in a fast-paced or technical environment.
  • Creative Problem-Solving: Think outside the box to identify and implement solutions when faced with challenges-whether with customer issues or internal processes.
  • Organizational Skills: Well-organized and able to prioritize tasks effectively, ensuring no detail is overlooked and deadlines are met.

Other noteworthy benefits include:
  • Full Medical and Ancillary Benefits, 401(k) match
  • Generous PTO, including your Birthday off, HBD
  • Stellar Employee Discount (we sell cool stuff, btw)
  • An award-winning company culture - Just check the Indiana's Best Places to Work list

Together at Controlled Holdings, we are committed to doing business better. We brainstorm nonstop, drink too many Diet Cokes, and deliver the best product in HVAC controls. What's more - we have a lot of fun doing it Your career here will be fun, everchanging, and incredibly rewarding.

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    **Job Title:** Customer Service Representative**Location:** Indianapolis, INWe are seeking a highly skilled Customer Service Representative to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and their members.The ideal...

  • Customer Service Representative

    5 hours ago

    Indianapolis, United States White Cap Supply Holdings, Inc. Full time

    A position at White Cap isnt your ordinary job. Youll work in an exciting and diverse environment, meet interesting people, and have a variety of career opportunities. The White Cap family is committed to Building Trust on Every Job. We do this by Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Eastgate Chrysler Dodge Jeep Ram Full time

    Job Title: Customer Service RepresentativeWe are seeking an experienced and motivated Customer Service Representative to join our team at Eastgate Chrysler Dodge Jeep Ram. This is a great opportunity for someone who is passionate about delivering exceptional customer service and building strong relationships with customers.Responsibilities:Handle incoming...

  • Customer Service Representative

    2 days ago

    Indianapolis, United States Leidos Full time

    **Description** Leidos is seeking a full-time **Customer Service Representatives** at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their _Mission to create strong, sustainable, inclusive communities and quality...

  • Customer Service Representative

    1 month ago

    Indianapolis, Indiana, United States Integrity Trade Services Full time

    About UsWe are Integrity Trade Services, a leading provider of innovative solutions in the industry. Our mission is to deliver exceptional results and build long-lasting relationships with our clients.Job SummaryWe are seeking a highly motivated and detail-oriented Sales Trainee to join our team. As a Sales Trainee, you will be responsible for assisting our...

  • Customer Service Representative

    1 week ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job TitleCustomer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional service to our members through daily telephone calls.About the RoleThis position will be responsible for directing members to the proper...

  • Customer Service Representative

    5 months ago

    Indianapolis, United States Million Air Full time

    Do you enjoy working in a fast-paced environment where no two days are the same? Want to work in the aviation services industry with private jets? Is the customer #1 in you? Interested in a complete benefits package including medical, dental, vision, and paid time off, along with competitive pay? Then you will love being a valued part of our award-winning...

  • Customer Service Representative

    6 months ago

    Indianapolis, United States Resource Hub Full time

    Jumpstart your career at Rehab Medical, one of the nation's leading providers of custom advanced medical equipment and a recent Inc 5000 fastest growing U.S. company award winner! Based in Indianapolis, Indiana our company's mission is to improve and positively impact the lives of the patients we serve, the partners we engage with, and the employees we...

  • Customer Service Representative

    2 months ago

    Indianapolis, United States Richelieu Hardware Full time

    Company Overview Richelieu is a leading North American distributor, importer, and manufacturer of specialty hardware and complementary products. Our products are targeted to an extensive customer base of kitchen and bathroom cabinet, storage and closet, home furnishing and office furniture manufacturers, door and window, residential and commercial...

  • Customer Service Representative

    2 days ago

    Indianapolis, United States Leidos Full time

    Description Leidos is seeking a full-time Customer Service Representatives at our FHA Resource Centers in Indianapolis, IN. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, Indiana, United States Domino's Franchise Full time

    Job DescriptionAt Domino's Franchise, we're looking for a talented Customer Service Representative to join our team!Responsibilities:Operate all equipment safely and efficiently.Stock ingredients from the delivery area to storage, work area, and walk-in cooler.Prepare product for customers.Receive and process telephone orders.Take inventory and complete...

  • Customer Service Representative

    4 months ago

    Indianapolis, United States EcoShield Pest Solutions Full time

    Overview: The Shield Co. Management / EcoShield Pest Solutions is one of the fastest growing pest control companies in the country! Simply stated, we provide comprehensive solutions for pest-free living, but our purpose is to spread happiness. We accomplish that by delivering above and beyond experiences, not only to our customers but also to our employees,...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Get Fit Athletic Club Full time

    We are seeking a Customer Service Representative to support our members at Get Fit Athletic Club. This is a dynamic role that requires strong communication skills and the ability to work in a fast-paced environment. As a representative, you will be responsible for handling customer inquiries, resolving issues, and providing accurate billing information.The...

  • Customer Service Representative

    2 weeks ago

    Indianapolis, Indiana, United States Dawar Consulting, Inc. Full time

    Job DescriptionAt Dawar Consulting, we are seeking a skilled Customer Service Representative to join our team. As a key member of our support team, you will provide top-notch service to our clients, addressing their inquiries and troubleshooting issues related to resource dispatching, case creation, spare parts availability, and distribution.Key...

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States Ajilon Full time

    Ajilon - JobID: 07611C15-5DF1-4E73-9272-A1AEDDD577EB [Customer Service Representative] As a Customer Service Rep at Ajilon, you'll: Address member inquiries, questions and concerns in all areas including products, tracking numbers, updating customer profiles, etc; Verify customer billing information and shipping address; Function efficiently and productively...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, Indiana, United States Micro Center Sales Corporation Full time

    As a Customer Service Representative, you will be responsible for maintaining a clean work area, processing freight, and completing mark downs while providing exceptional customer service.You will participate in continued sales, vendor, and product training, ensuring you stay up-to-date on the latest technology and trends.

  • Customer Service Representative

    4 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Benefits:Bonus based on performancePaid time off401(k)401(k) matchingProfit sharing FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team! Benefits/Perks:Competitive PayPaid Vacation and HolidaysPerformance BonusOngoing Training OpportunitiesA Successful FASTSIGNS Customer Service Representative Will:Be the initial contact with...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, United States FASTSIGNS #240301 Full time

    Benefits: Bonus based on performance Paid time off 401(k) 401(k) matching Profit sharing FASTSIGNS #240301 is hiring for a Customer Service Representative to join our team!  Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer...

  • Customer Service Representative

    7 days ago

    Indianapolis, Indiana, United States ThreePDS Inc. Recruiting, Staffing, and Consulting Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at ThreePDS Inc. Recruiting, Staffing, and Consulting.This is a TEMP TO HIRE opportunity with the potential for remote work after completing onsite training in Indianapolis, IN.The ideal candidate will have 1+ year of experience in a call center environment, excellent...

  • Customer Service Representative

    3 weeks ago

    Indianapolis, Indiana, United States BCForward Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at BCforward.This is an exciting opportunity to work in a fast-paced contact center environment, providing exceptional service to our clients and their customers.As a Customer Service Representative, you will be responsible for answering...