Administrative Support 2

3 weeks ago


Tallahassee, United States The Florida Bar Full time
Administrative Support 2 | Position Number 4335

Minimum starting salary $32,791.97

Excellent benefits package including employer paid pension contribution | Employees of The Florida Bar are eligible to apply for the Public Service Loan Forgiveness Program (PSLF).

Summary function: Receives written and telephone inquiries regarding attorney conduct. Answers and routes intake calls, providing public information to callers and enters data into database.

Required minimum education: High School Diploma (or its equivalency).

Required minimum professional work experience: Two (2) years of administrative experience.

Essential duties and responsibilities:

Answers Attorney Consumer Assistance Program (ACAP) hotline calls and responds to inquiries concerning the conduct of Florida attorneys. Provides general information regarding the grievance process, as well as alternatives to disciplinary programs including information on The Florida Bar's mediation and fee arbitration programs. Refers misdirected callers to other departments or agencies. Records and distributes phone messages to intake counsel. Provides status updates to callers regarding open investigations.

Scans written inquiries, imports emailed correspondence and enters relevant data into database. Forwards data for intake counsel to review.

Coordinates and mails correspondence and complaint forms.

Knowledge of:

- Professional office procedures and practices

-Administrative principles and procedures

Skilled in:

- Professional Telephone etiquette

- Correct spelling, punctuation, and grammar usage

- MS Office (Word, Excel, and Outlook)

- Database input

Ability to:

- Multi-task

- Think logically and effectively problem solve

- Organize and prioritize work

- Demonstrate initiative in group projects and individual settings

- Tactfully manage difficult situations

- Communicate effectively and professionally, both verbally and in writing

- Operate well under pressure and in a team atmosphere

- Consistently provide an excellent service-oriented attitude

- Learn The Rules Regulating The Florida Bar

- Interpret TFB policies and procedures

Please notify HR, in advance, if you need reasonable accommodations to participate in the employment process.

EOE. This organization participates in E-Verify. Position is open until filled. Exempt /Non-Exempt position.

This position is in Tallahassee, Florida and is not a remote position.

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