Direct Customer Care Agent

1 week ago


McAllen, United States AssuranceAmerica Full time
Job Description
Job Description Direct Customer Care Agent 1

Job Summary

This is an entry level Direct Customer Care Agent I position requiring a moderate level of technical competence. As a Direct Customer Care Agent I, you will be responsible for handling incoming and outgoing calls regarding underwriting and billing issues, program inquiries and other corporate subjects. The ideal candidate should possess a passion in delivering excellent customer service and an ability to establish real connections by helping our agents and customers with their insurance needs.

Job Responsibilities
• Respond to incoming calls
• Provide prompt and accurate information to caller's inquiries
• Make Outbound retention calls
• Follow up on policy suspense items
• Provide strong team focus
• Respond to customer inquiries in accordance with Company Customer Quality Standards
• Ensure compliance with industry and company policies
• Understand regulatory/statutory requirements in accordance to underwriting guidelines
• Properly utilize the policy management system and understand it's features and functionality
• Meet established department goals and objectives
• Organize work schedule to achieve timely processing of all responsibilities

Requirements

Job Qualifications

Formal Education & Certification

High School diploma or equivalent. Two years post-secondary education strongly preferred.

Knowledge & Experience

1-2 year's work experience in a complex customer sales service environment.

Skills & Competencies
• Must be able to work in a fast-paced automated production environment.
• Excellent PC skills are required.
• Must have the ability to autonomous decisions based on multiple facts.
• Works as a team player.
• Must be professional and maintain acceptable level of integrity and professionalism.
• Bi-lingual (English & Spanish) required.

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