Direct Customer Care Agent
1 week ago
Job Description Direct Customer Care Agent 1
Job Summary
This is an entry level Direct Customer Care Agent I position requiring a moderate level of technical competence. As a Direct Customer Care Agent I, you will be responsible for handling incoming and outgoing calls regarding underwriting and billing issues, program inquiries and other corporate subjects. The ideal candidate should possess a passion in delivering excellent customer service and an ability to establish real connections by helping our agents and customers with their insurance needs.
Job Responsibilities
• Respond to incoming calls
• Provide prompt and accurate information to caller's inquiries
• Make Outbound retention calls
• Follow up on policy suspense items
• Provide strong team focus
• Respond to customer inquiries in accordance with Company Customer Quality Standards
• Ensure compliance with industry and company policies
• Understand regulatory/statutory requirements in accordance to underwriting guidelines
• Properly utilize the policy management system and understand it's features and functionality
• Meet established department goals and objectives
• Organize work schedule to achieve timely processing of all responsibilities
Requirements
Job Qualifications
Formal Education & Certification
High School diploma or equivalent. Two years post-secondary education strongly preferred.
Knowledge & Experience
1-2 year's work experience in a complex customer sales service environment.
Skills & Competencies
• Must be able to work in a fast-paced automated production environment.
• Excellent PC skills are required.
• Must have the ability to autonomous decisions based on multiple facts.
• Works as a team player.
• Must be professional and maintain acceptable level of integrity and professionalism.
• Bi-lingual (English & Spanish) required.
-
Customer Care Center Agent
1 week ago
McAllen, United States Vantage Bank Full timeJOB CLASSIFICATIONFull / Part-time: Full-timeHours Per Week: 40 hoursLocation: 1801 S 2nd St, McAllen, TX 78503JOB SUMMARYThe Customer Care Center Agents (CCCAs) build relationships and trust with our customers by listening and paying attention to their needs. Our agents' value and appreciate our customers, take ownership and pride in their work. As a...
-
Customer Relations Representative
2 weeks ago
McAllen, United States Christina Lopez - State Farm Agent Full time*This position will require sales, please do not apply if you are not comfortable with sales* Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey...
-
Customer Service Representative
2 weeks ago
McAllen, United States Christina Lopez - State Farm Agent Full time*This position will require sales, please do not apply if you are not comfortable with sales*Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey...
-
Customer Relations Representative
3 days ago
McAllen, United States Christina Lopez - State Farm Agent Full time*This position will require sales, please do not apply if you are not comfortable with sales* Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey...
-
Customer Service Representative
2 weeks ago
Mcallen, United States Christina Lopez - State Farm Agent Full time*This position will require sales, please do not apply if you are not comfortable with sales*Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey...
-
Customer Relations Representative
4 days ago
Mcallen, United States Christina Lopez - State Farm Agent Full time*This position will require sales, please do not apply if you are not comfortable with sales* Position Overview: Are you a vibrant individual who thrives on providing exceptional customer experiences? Do you relish the opportunity to engage with the public and make a positive impact? If your answer is a resounding "yes," then embarking on a career journey...
-
Customer Support Agent
1 week ago
McAllen, Texas, United States Answer One Full timeAbout the JobWe're looking for part-time Customer Experience Agents to add to our growing team.Job Description:We provide on-the-job training, no experience with our software is required. Previous call center work is a plus, but it's absolutely not required. If you have excelled in any customer service industry, know your way around computers, have a...
-
Customer Service and Support Agent
2 days ago
McAllen, Texas, United States CaptionCall, LLC Full timeAbout the RoleCaptionCall, LLC is seeking a Customer Service and Support Agent to join our team. As a Customer Service and Support Agent, you will be responsible for providing exceptional customer service, troubleshooting issues, and promoting the CaptionCall service. This role requires excellent communication skills, technical knowledge, and the ability to...
-
Customer Service Representative
19 hours ago
McAllen, Texas, United States AssuranceAmerica Full timeJob OverviewWelcome to AssuranceAmerica, a leading insurance provider dedicated to delivering exceptional customer experiences. As a Direct Customer Care Agent I, you will play a vital role in ensuring the success of our customers by providing top-notch service and support.**Salary:** $45,000 - $60,000 per annumKey Responsibilities:• Respond to incoming...
-
Bilingual Support Agent
1 week ago
McAllen, Texas, United States Kemper Full time**About the Role**This position requires strong customer service skills, attention to detail, and the ability to review policy information to determine if the risk meets the company's underwriting guidelines and processes.The successful candidate will also serve as the primary contact point for insureds, agents, and lien holders for policy-related inquiries.
-
Licensed P&C Insurance Agent
3 weeks ago
McAllen, United States Independent Insurance Agents of Texas (IIAT) Full timeBenefits: Commission based on sales Paid time off Training & development Job Summary We are seeking a licensed property and casualty Insurance Agent to join our team. The ideal candidate will use the in-house suite of tools to sell insurance policies to new and existing clients while providing exceptional customer service in English and Spanish. Duties -...
-
Bilingual Part Time Call Center Agent
7 days ago
McAllen, Texas, United States Answer One Full timeJob SummaryWe are seeking a highly skilled Part Time Bilingual Customer Experience Agent to join our growing team. As a Part Time Bilingual Customer Experience Agent, you will be responsible for handling incoming calls, greeting callers in a positive and helpful way, and providing required information. You will work on our state-of-the-art call processing...
-
Customer Service Representative
2 weeks ago
McAllen, United States Artech LLC Full timeTitle: Customer Service RepresentativeLocation: McAllen, TXDirect Hire Job Summary: The Customer Service Representative will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the...
-
Customer Service Representative
3 days ago
McAllen, United States Artech LLC Full timeTitle: Customer Service RepresentativeLocation: McAllen, TXDirect Hire Job Summary: The Customer Service Representative will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where the...
-
Customer Service Representative
2 weeks ago
McAllen, United States Artech LLC Full timeTitle: Customer Service Representative Location: McAllen, TX Direct Hire Job Summary: The Customer Service Representative will be the first contact for our customers handling inbound calls regarding underwriting and billing issues, program inquiries, policy changes, and other corporate subjects. This is an entry-level customer service position where...
-
Insurance Professional
3 weeks ago
McAllen, Texas, United States Independent Insurance Agents of Texas (IIAT) Full timeAbout the Role">We are seeking a licensed property and casualty Insurance Agent to join our team at Independent Insurance Agents of Texas (IIAT). ">The ideal candidate will utilize in-house tools to sell insurance policies to new and existing clients, providing exceptional customer service in English and Spanish. ">Duties and Responsibilities">">Sell various...
-
Spanish Language Call Center Agent
7 days ago
McAllen, Texas, United States Kemper Full timeResponsibilities:We are seeking a highly skilled Spanish Language Call Center Agent to join our team. As a key member of our customer service team, you will be responsible for handling incoming calls from clients, responding to their inquiries, and resolving any issues that may arise.This is an excellent opportunity for someone who is fluent in Spanish and...
-
Bilingual Customer Service Representative
1 month ago
McAllen, United States Kemper Full timeLocation(s) P&C-E Laurel-McAllen-TX Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge,...
-
McAllen, Texas, United States MSCCN Full timeJob DescriptionThis position offers an exciting opportunity to utilize expertise in preventing illegal entry of noncitizens into the United States by land, water, or air. As a Supervisory Border Patrol Agent with MSCCN, you will be responsible for enforcing criminal provisions of Immigration and Nationality Laws and seeking out and apprehending smugglers or...
-
Top Sales Agent Position
5 days ago
McAllen, Texas, United States Pappas Agency Full time**Company Overview:** The Pappas Agency is a renowned insurance company specializing in protecting families with various products such as life, whole life, mortgage protection, annuities, and index universal life.**Salary:** As a top sales agent, you can earn up to $75-150K per year, even with no prior sales experience. Our proven system and leads ensure a...