Recovery Coach Supervisor

GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.

The Recovery Coach Supervisor is responsible for providing leadership and supervision of the work of the Recovery Coaches as part of the Program in Substance Use & Addiction Services (PSAS). The Recovery Coaches (RC) provide peer recovery support services to patients with substance use disorder (SUD) and assist patients in achieving sustained recovery. The Recovery Coach Supervisor oversees the group of Recovery Coaches as they work to facilitate patient access to recovery-oriented systems of care. The Recovery Coach Supervisor will be responsible for assisting RCs in monitoring productivity and general function of RC, managing case load, assisting RCs to integrate effectively with medical teams and work effectively within medical culture. The successful candidate should possess thorough understanding of the process of recovery, the importance of community and culture to addressing the barriers to successful recovery, familiarity with the function and culture of primary care and other medical settings, and a broad awareness of community resources and treatment options. The individual is a dynamic, self-starter with experience working as a recovery coach and a commitment to the profession. The supervisor will have excellent interpersonal skills with demonstrated capacity to relate well with others across a wide spectrum of needs and responsibilities, the capacity to manage multiple concurrent tasks, a high focus on enhancing patient care, the essential commitment to involving patients in their own health care goals towards building patient's self-efficacy, as well as a strong skills in team building.

PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.

Management and Supervision 60%:

* Partner with an administrative manager to provide oversight to the Recovery Coach Program.
* With the support of a team of 3 senior recovery coaches, provide direct supervision to a team of about 12 recovery coaches including 1:1 supervision meetings, planning and leading bi-monthly group supervision meetings, making regular site visits where coaches are based.
* Provide constructive shadowing and on the job training to support staff development and to help RC identify solutions and plans of action.
* Provide expert guidance to RC staff to assist them in increasing and maintaining strong, effective collaborations with individuals and teams in the varied settings across MGH.
* Provide individual coaching and reflective supervision which supports staff and allows staff to talk through challenges or concerns with patients, ensures adherence to a patient centered, team-based model, ensures appropriate referrals and documentation into Epic and promotes their growth as professionals.
* Provide input to the ongoing development of the Recovery Coach role and program model at MGH. Work closely with the administrative manager and PSAS leadership team on continuous process improvement of various aspects of the programs
* Support professional development of Recovery Coach staff including achieving and maintaining the Recovery Coach certification.
* Support recovery coach recruitment efforts including participating in interviewing & decisions about best candidates and taking ownership of the content and direct training of new staff during onboarding .
* Participate in content of annual performance evaluations and provide input around management of performance issues.
* Maintain expert understanding of documentation requirements, provide regular training to coaching team on these requirements, and answer questions for coaching team as needed.

Recovery Coaching 40%

* Provides direct recovery coaching services including the following:

§ Engage with patients identified with SUD referred by MGH outpatient or hospital staff.

§ Serves as a liaison between the recovery community, the addiction treatment system, the medical treatment system, and the patient's community, family, and social context to facilitate connections across systems of care.

§ Works collaboratively with treatment team in support of evidence-based services to patients with SUD.

§ Addresses barriers to successful recovery and serves as role model and advocate.

§ Conducts active outreach efforts to encourage attendance and participation in recovery-oriented, self-help, and pro-social groups.

§ Assists with access to treatment for SUD and co-occurring conditions, understanding and using systems and procedures to rapidly support identified needs of the patient. Together with input from the patient, join with clinical staff, to facilitate referrals to appropriate disposition options.

§ Help patient navigate the healthcare system and social service system; accompany patients to appointments and meetings based on the wishes of the patient.

§ Educate patients about addiction safe use practices, multiple pathways of recovery and utilize motivational enhancement techniques to explore ambiguity and tip the scales towards healthy decision-making.

§ Attend clinical rounds/team meetings, present updates on patients, and participate in discussion with other care team members in the development of ongoing plans for each patient.

§ Write brief non-clinical notes in the patient's medical record in support of effective and collaborative medical care and social services.

SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job.

* A personal commitment to and compassion for patients with SUD.
* Experience in a recovery coach role.
* Effective leadership and team management skills
* Experience in effectively managing and supervising staff.
* Fosters positive work environment.
* Ability to prioritize and manage complex tasks.
* Excellent written and oral communication skills.
* Strong analytic and computer skills.
* Demonstrated networking and partnership-building skills including experience working with diverse populations.
* Must be highly organized, motivated, and able to work well independently and in a team setting.

LICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required

Completion of Recovery Coach Academy required.

Recovery Coach Certification required.

Recovery Coach supervisory training required at time of hire or completion within first three months of hire.

EDUCATION: Specify minimum education and clearly indicate if preferred or required

Bachelors Degree preferred.

EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required

At least 2 years of experience in recovery coaching or peer support services.

At least 2 years of experience in a management or supervisory role, preferred.

SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.

Direct supervisory responsibility for 12 employees at MGH and support of an additional 2-3 employees

Participates in the decision to hire, discharge, issue corrective action, and complete performance evaluations.