Housing Placement Supervisor

3 weeks ago

Boston, United States Pine Street Inn Full time

**SCHEDULE**:40 hours, Monday - Friday, 9:00a.m. - 5:30p.m. This schedule requires flexibility; due to program needs some mornings, weekends and evenings may be required

**Pays $62.000 Annually DOE**

**LOCATION**: PSI Shelters and community locations

**JOB DESCRIPTION**:
**SUMMARY OF POSITION**:
The Housing Placement Supervisor (HPS) responsible for working in collaboration the Place Me Home leadership team to supervise and manage the day-to-day activities of housing program workers (case managers). The team is responsible for providing complex pre
- housing preparation services to clients. The supervisor provides guidance and direction to professional pre-housing program workers on case related issues, policies and procedures, and agency initiatives; ensures acceptable levels of quality and quantity in the delivery of pre-housing services; plans caseloads, assigns cases, reviews case records, and reviews and signs off on service plans, case assessments, and other reports which require supervisory review. Responsible for the effective supervision of professional and support staff to include performance management, employee relations, assigning work, training and development, and prioritizing and assigning work and related activities; participates in the development or revising of housing program policies and procedures. The PMH supervisor will work with their immediate team, and other PSI shelter services teams, to make actionable decisions on client enrollment and individual service plans that will lead to rapid, safe, affordable housing with the supports necessary to retain achieved housing. The HPS will work within a best practice framework of Harm Reduction, Trauma-Informed Care and Housing First.

The HPS will work with the Director of Place Me Home as a resource to the PMH team to achieve program goals, work with management to develop and implement appropriate policy and procedure as well as ensure excellence in data quality for the service area. The HPS will work with the team to help to ensure exceptional customer service both internally and externally and will work in partnership with the triage and intake team as well as other emergency services and housing department staff to provide integrated service delivery which furthers our mission to eliminate homelessness.

The HPS will work from, adopt and enliven the following principles:

- Shelter is a temporary safety net, not a home.
- All people experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
- Never warehouse or institutionalize our guests in our shelters
- Everyone is “housing ready.” Sobriety, compliance in treatment, or even a clean criminal history is not necessary to succeed in housing. Rather, homelessness programs and housing providers must be “consumer ready.”
- Leverage guests’ strengths, assets, and connections to move quickly out of shelters and to any other housing
- Recognize the impact of violence and victimization on development and coping strategies
- Employ an empowerment model
- Maximize guest choices and control over her/his recovery based in a relational collaboration
- Create an atmosphere that is respectful of the guests’ need for safety, respect, and acceptance
- Emphasize the guests’ strengths, highlighting adaptations over symptoms and resilience over pathology
- Minimize the possibilities of re-traumatization
- Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background
- Solicit guest input and involve guests in designing and evaluating services

**REQUIREMENTS**:
**QUALIFICATIONS**:
**EDUCATION/TRAINING**:
REQUIRED:

- BSW, BA or BS in a human services related field or High School diploma with at least six (6) years of equivalent experience in a social service setting
- Valid Massachusetts Driver’s License
- Experience in Housing search

**PREFERRED**:

- Bilingual - Spanish/English
- Certification, training, or formal education in counseling and/or case management

**KNOWLEDGE/EXPERIENCE**:
REQUIRED: A minimum of two (2) years of experience delivering services for a challenged population often struggling with addiction and untreated or under-treated mental health concerns
- Strong computer and math skills - including familiarity with MS Word, Excel and the ability to learn and successfully use MIS & HMIS (Clarity) programs
- Practical experience in creating housing plans and individual service plans, client assessments, diversion, mediation, negotiation, Motivational Interviewing, Trauma Informed Care, crisis prevention and intervention, household budgeting, rapid re-housing and service planning, recovery services - including mental health, substance use/abuse and traumatic brain injury
- Working Knowledge of Housing First and Rapid Rehousing
- Experience in client assessment, trauma informed care, motivational interviewing, negotia

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