Pt Access Representative

4 weeks ago

Stamford, United States The Stamford Hospital Full time

Floating position to 4 different locations (Stamford, Norwalk, Wilton and Greenwich)

Hours will vary from 7am-3pm, 10am - 6pm, 8am - 4pm and 8am - 5pm depending on location.

The Patient Access Representative (i.e., Registrar) is responsible for the timely and accurate compilation of patient socio-demographic and financial/insurance data either prior to, at time of service, or after laboratory services have been rendered. Facilitates patient access into the Stamford Health system and serves as an advocate of patients' rights for health care issues and insurance coverage. Assists in the flow of data between physicians, physician office staff, ancillary services, emergency services, patient business services, insurance companies and patients while ensuring patient confidentiality is not breached. Assists the departments with ancillary tasks related to the registration process such as filing requisitions, phoning provider offices to confirm orders and diagnosis codes, checking procedures for Advanced Beneficiary Notices, and the like.

* Accurate registration, pre-registration, and post-registration of patients within established departmental guidelines for both socio-demographic and financial/insurance data as back to up daily registration staff.
* Accurate scheduling of appointments required for laboratory testing.
* Facilitates patients' intake/transition to the health system by providing excellent customer service skills and serving as an advocate for the patient in identifying third party payer coverages and referral and pre-certification requirements.
* Educating the patient regarding their rights, advance directives, system services, and other patient services. Supplies Advanced Beneficiary Notices as required by Centers for Medicare & Medicaid Services (CMS).
* Providing timely and accurate information regarding patient data/status to other health system departments, physicians, physician office staff, and other related entities while ensuring patient confidentiality is not breached.
* Ensures patient flow through the registration process or phone intake process is professional, patient friendly, and within department established time standards.
* Collaborates and communicates efficiently with interoffice and intraoffice personnel both within Stamford Health, within the Laboratory Department, as well as associated offices.
* Maintains up-to-date access and information on registration-associated programs, tasks, billing, and requirements as per hospital, state, and federal guidelines.
* Registration hours, shifts, and locations will vary based on department- and patient-specific needs.
* Completes required continuous training and education, including department-specific requirements.
* Demonstrates Stamford Health core values of accountability, teamwork, compassion, integrity, and respect.
* Performs other duties, as assigned by Lead, Supervisor, Manager or Director.
* High School Diploma or GED, required.
* Two years of college or two years prior equivalent experience in a health care setting, preferred.
* Knowledge of health insurance terminology, policies, and eligibility, required.
* Knowledge of clinical terms, preferred.
* Computer knowledge and minimum typing requirements of 50 wpm.
* Must have excellent interpersonal skills, communication skills and ability to work with patients, their family, and the general public.
* Knowledge of Meditech system, preferred.

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