Commercial Roofing Service Manager

3 weeks ago

Saddle Brook, United States Tecta America Corporation Full time

Description

J.P. Patti Tecta America, a leading commercial roofing company, has been a trusted expert in roofing since 1917, making it one of the largest roofing firms in the Northeast. As a proud member of Tecta America, J.P. Patti upholds a longstanding tradition of professionalism that spans over a century. Our history of growth and success is attributed to various factors beyond mere tradition.

We are seeking a Service Manager for our location in Saddle Brook, NJ.

The Service Manager will operate and manage the Service Department & Team. The Service Manager will ensure that the department operates within the company guidelines for safety, work is completed within a timely manner, work is completed on budget to ensure profitability, and that customer service is a top priority. This position reports to the Director of Service.

Job Functions:

* Plan, organize, and establish objectives and goals for duties assigned
* Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
* Review estimates, inspections, letters, scopes, proposals and invoices for service work
* Monitor and teach subordinates
* Determine required staffing; hire and fire as needed within Tecta guidelines, working with HR representative to hire appropriately with OUP approval
* Review employees according to established Tecta policies
* Maintain open lines of communication with the customers, management and employees
* Liaison with all other departments as needed
* Determine/establish training of any kind that best fits the needs of the employees and the business model
* Handle all day-to-day service department business including review of daily time cards and service tickets, review Hot Sheet requests, creating service tickets, scheduling, and communicating with field crews and office staff
* Develop and execute a departmental sales plan
* Ensure that customer service needs are being exceeded
* Assist in collection of past due accounts receivable for service related work
* Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
* Issue proposals for service related work
* Manage service related projects, which may include monitoring labor hours and materials, job site meetings, communication with the building owner or general contractor, issuing job billing
* Report monthly financials to the President
* Review performance of existing service personnel (field and office) on a regular basis
* Ensure that field personnel are fully trained in order to perform their job at a high level Schedule safety/ material/ procedure trainings as needed
* Review the daily service schedule
* Answer phones and e-mails as needed
* Meet with customers as needed
* Maintain the highest level of morale possible by example

Knowledge, Skills & Experience:

* Knowledge of and/or experience with all types of roofing
* Must be able to sell, estimate and develop new business
* Able to read blue prints and understand specifications
* Strong computer skills
* Strong oral and written communications skills. Must be able to write reports, scopes and/or proposals
* Ability to professionally manage existing and new accounts and a TEAM / department of 10+/- individuals
* Solid verbal, written, interpersonal and listening skills
* Ability to speak, read and comprehend instructions, short correspondence and contract documents, as well as converse comfortably with customers and all levels of the Tecta organization
* Respond to calls within 24 hours
* 3+ years experience in roofing, construction, or related field

JP Patti, Tecta America Company, offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, paid holidays, etc

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