Customer Care Specialist
2 days ago
Company Summary
Lumos provides 100% Fiber-Optic Internet access to more than 375,000 homes and businesses in Virginia, North Carolina, and South Carolina and has recently announced expansion into Ohio and Kentucky.
We believe that the possibilities of tomorrow cannot be built on the infrastructure of yesterday. That's why we're building a 100% Fiber Optic network from the ground up for families, businesses, and communities, backed by local, expert customer service. An Internet built for that most hopeful of all things - the future. Because whatever the future holds, Lumos makes it faster.
Our Mission and Values
At Lumos, we are driven by our commitment to a brighter tomorrow. We take pride in being the first to deliver 100% Fiber Optic Internet for families, small businesses, and communities. We know the possibilities of tomorrow can't be built on the infrastructure of yesterday. And when we deliver uninterrupted Internet and limitless capacity, we create new opportunities for everyone.
We believe that the past is over, and the future is fast. That's why we are who we are: the disruptors of the status quo. Guided by our purpose and startup mindset, we step up, move first, and adapt as we go. Here, there's no hierarchy, only hustle.
We are all servant leaders, confident in our purpose and humble enough to pay close attention to the details. We all have the power to help solve problems and find solutions for our customers and teammates - and we do - by putting people first and doing whatever it takes to build loyalty with our customers and within our team.
We're passionate about our customers' experience. Their futures don't stand still, and neither do ours. We'll never stop reinventing ourselves to meet our customers' evolving needs - because we know that our work, delivering 100% fiber optic internet, truly changes people's lives.
Essential Functions
- Accepts both inbound and outbound calls from external and internal customers via voice, chat, email, text, and other mediums for customer service and sales related issues.
- Executes on outbound calling campaigns involving residential customers.
- Learns quickly, retains and recalls product information while handling multiple priorities in a fast -paced environment.
- Maintains satisfactory performance on efficiency, effectiveness, and quality metrics.
- Maintains accurate and timely sales database documentation throughout all phases of the service and sales process.
- Practices above average ability and accuracy in detailed work.
- Meet or exceed key performance indicators (KPIs) set by manager and business unit.
- Ability to identify businesses inconsistencies and/or red flags.
- Adherence to regular and predictable attendance and punctuality.
- Performs other duties as assigned.
Knowledge, Skills, and Abilities Required
- Experience in call center environment or face-to-face sales/customer support.
- Experience with Chat, emails and telephone customer service.
- Previous Experience in Customer Service and Sales required.
- Strong interpersonal and problem-solving skills are required.
- Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
- Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets Commitments, while demonstrating a professional and friendly demeanor.
- Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Other Experience & Requirements
- High School Diploma, 2+ years of customer service and/or sales.
- Ability to read and comprehend instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one on one and small group situations to customers, clients and other employees of the organization.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportion, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
- Contact Management Systems, Spreadsheet Software, and Word Processing (Microsoft Office) Software, Data Entry, Payroll systems, and Order Processing Systems.
- Fiber or Telecom industry experience preferred.
Physical Requirements
- Sedentary office work requiring near-constant use of sight, speech, hearing, comprehension, and computer and peripheral equipment.
- Ability to travel moderately as the demands of the job require.
Benefits & Perks
Our commitment to communities includes recruiting and rewarding the Lumos team members who are working together to build a brighter tomorrow.
We have:
- Comprehensive health, dental, and vision coverage.
- Competitive compensation packages, including bonus options for eligible positions.
- Paid Time Off and 12 Paid Holidays / Personal Days.
- Health Savings Accounts (HSAs) and Flexible Spending Accounts (FSAs).
- 100% employer-paid life and disability insurance.
- Employee Assistance Program (EAP) with access to professional support for life's challenges.
- 401K plan w/ up to 5% employer contribution and a self-directed brokerage option.
- Wellness program offering education and cash incentives for gym attendance and nutrition programs.
- Employee referral bonuses.
- Discounts on Lumos Fiber Internet for employees who live in our service areas.
At Lumos we recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. We have a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment, because of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We will provide reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Other details
- Job Family Infrastructure and Supply Chain
- Pay Type Hourly
Apply Now
-
Care Coordinator Nurse Specialist
3 weeks ago
High Point, North Carolina, United States Ennoble Care Full timeJob SummaryWe are seeking a skilled Care Coordinator Nurse Specialist to join our team at Ennoble Care. This full-time position is based in East Point, GA and requires a Licensed Practical Nurse (LPN) with excellent communication and organizational skills.
-
Care Coordinator Nurse Specialist
3 weeks ago
High Point, North Carolina, United States Ennoble Care Full timeJob Title: Care Coordinator Nurse SpecialistAbout Us:Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, and Georgia. We provide continuum of care for those with chronic conditions and limited mobility.Salary: $55,000 - $65,000 per yearJob Description:We are...
-
Geriatric Care Specialist
2 weeks ago
High Point, North Carolina, United States BAYADA Home Health Care Full timeAbout the JobBAYADA Home Health Care is seeking a skilled Geriatric Care Specialist to join our team in High Point, North Carolina.Job Description:As a Geriatric Care Specialist, you will work closely with our multidisciplinary health care team to provide rehabilitative care and skilled nursing to clients in senior living communities.You will be responsible...
-
Customer Support Specialist
1 month ago
High Point, United States Blue Sky Management LLC Full timeAt Blue Sky Management, we have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Entry Level Customer Support Specialists are at the forefront of that...
-
Custom Sign Fabrication Specialist
3 weeks ago
High Point, North Carolina, United States Precision Fabrication Inc Full timeWe are seeking a highly skilled Custom Sign Fabrication Specialist to join our team at Precision Fabrication Inc. The ideal candidate will have experience in metal fabrication, welding, and sign making.This is a unique opportunity for someone who enjoys working with their hands and has an eye for detail. As a Custom Sign Fabrication Specialist, you will be...
-
Home Health Care Specialist
7 days ago
High Point, North Carolina, United States Ennoble Care Full timeEnnoble Care is seeking a skilled Nurse Care Coordinator (LPN) to join our team in East Point, GA.About UsWe are a mobile primary care, palliative care, and hospice service provider with patients across the US. Our clinicians provide continuum of care for those with chronic conditions and limited mobility, using remote patient monitoring, behavioral health...
-
Customer Engagement Specialist
5 hours ago
High Point, North Carolina, United States Carolina Kia of High Point Full timeJob Overview: As a Customer Engagement Specialist at Carolina Kia of High Point, you will play a vital role in ensuring exceptional customer experiences. Your responsibilities will include sending initial texts to fresh leads, assigning them to sales personnel, and monitoring same-day leads for responses and salesperson actions. You will also follow up on...
-
Sales and Customer Experience Specialist
1 week ago
High Point, North Carolina, United States Walgreens Full timeAbout This JobWe are seeking a Sales and Customer Experience Specialist to join our team at Walgreens. In this role, you will be responsible for delivering exceptional customer service, processing transactions accurately, and promoting products to customers.Key Skills and QualificationsExcellent communication and interpersonal skillsAbility to work well...
-
Customer Service Delivery Specialist
3 weeks ago
High Point, North Carolina, United States Jimmy John's Full timeJob OverviewWe are seeking a reliable and efficient Customer Service Delivery Specialist to join our team at Jimmy John's.Estimated Salary Range$35,000 - $45,000 per year based on experience and performance.Key ResponsibilitiesThe successful candidate will be responsible for delivering food orders to customers within a designated area, ensuring timely and...
-
Patient Care Specialist
3 weeks ago
High Point, North Carolina, United States Genesis Healthcare Full time**Job Summary**We are seeking a skilled Patient Care Specialist to join our team at Genesis Healthcare. As a Patient Care Specialist, you will work closely with a team to provide exceptional patient care, ensuring the highest quality of service in a caring and compassionate atmosphere.About the RoleThe Patient Care Specialist will assist patients with their...
-
Customer Care Representative
1 week ago
High Point, North Carolina, United States City of High Point, NC Full time**Job Description:**We are seeking a dedicated and customer-centric Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for delivering exceptional customer service and support to our customers.**Essential Duties and Responsibilities:Provide outstanding customer service via phone, email, or chatAnalyze...
-
Experienced Medical Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeJob Summary"Are you an experienced medical care specialist looking for a challenging and rewarding role? At vTech Solution, Inc., we have an exciting opportunity for a skilled and compassionate Experienced Medical Care Specialist to join our team.">"In this critical role, you will be responsible for providing expert-level care to our residents, working...
-
Nurse Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeJob Title: Nurse Care SpecialistWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at vTech Solution, Inc. as a Licensed Practical Nurse|Registered Nurse.About the Role:This is a full-time opportunity that offers a competitive salary of $65,000 per year, plus benefits, and a chance to make a meaningful difference in the lives...
-
Nurse Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeWe are seeking a skilled and compassionate Nurse Care Specialist to join our team at vTech Solution, Inc.About the RoleThe successful candidate will be responsible for providing exceptional patient care in a long-term care setting.As a Nurse Care Specialist, you will have the opportunity to make a meaningful difference in the lives of our residents and their...
-
Nurse Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timevTech Solution, Inc. is seeking a highly skilled Nurse Care Specialist to join our team. This is an exciting opportunity for a motivated and compassionate individual to work in long term care setting.As a Nurse Care Specialist at vTech Solution, Inc., you will be responsible for providing high-quality patient care and support to our residents. With at least...
-
Medical Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeWe are seeking a dedicated Medical Care Specialist to join our team at vTech Solution, Inc.About the RoleThis is a nursing position that requires at least 1 year of experience in long-term care (LTC). The ideal candidate will have excellent patient care skills and be able to work effectively in a fast-paced environment.Our company values its employees and...
-
Customer Service Representative
1 week ago
High Point, North Carolina, United States Food Lion Full time**Food Lion Job Overview**We are seeking a highly motivated Cashier and Customer Support Specialist to join our team at Food Lion in High Point, North Carolina.As a Cashier and Customer Support Specialist, you will be responsible for providing excellent customer service to our customers by scanning their orders and handling payment transactions. You will...
-
Medical Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeJob Summary We are seeking a Medical Care Specialist to join our team at vTech Solution, Inc. in High Point, NC. The ideal candidate will have at least 1 year of experience in long-term care (LTC) and be able to work a morning shift from 6:45 AM to 3:15 PM. About the Role As a Medical Care Specialist, you will provide exceptional patient care and support to...
-
Nursing Care Specialist
3 weeks ago
High Point, North Carolina, United States First Connect Full timeJob Title: Nursing Care SpecialistWe are seeking an experienced Certified Nursing Assistant to join our team at First Connect. As a Nursing Care Specialist, you will play a critical role in delivering high-quality patient care and support. Your primary responsibilities will include assisting patients with daily living activities, providing emotional support,...
-
Clinical Care Specialist
3 weeks ago
High Point, United States vTech Solution, Inc. Full timeWe are seeking a Clinical Care Specialist to join our team at vTech Solution, Inc. in High Point, NC.About the RoleThis is a full-time position with an estimated annual salary of $65,000-$75,000 based on experience and qualifications.The successful candidate will have at least 1 year of LTC experience and a strong understanding of long-term care...
