Customer Engagement Specialist

2 days ago


High Point, North Carolina, United States Carolina Kia of High Point Full time
Job Overview: As a Customer Engagement Specialist at Carolina Kia of High Point, you will play a vital role in ensuring exceptional customer experiences. Your responsibilities will include sending initial texts to fresh leads, assigning them to sales personnel, and monitoring same-day leads for responses and salesperson actions. You will also follow up on previous day internal leads, review the Manager's review list, and compose professional emails to customers. Updating guest contact information on each call is another key aspect of this role.

Key Responsibilities:
  1. Sending initial texts to fresh leads and assigning them to sales personnel.
  2. Monitoring same-day leads constantly for response and salesperson action.
  3. FOLLOWING UP ON PREVIOUS DAY INTERNAL LEADS AND REVIEW THE MANAGER'S REVIEW LIST.
  4. COMPOSING PROFESSIONAL EMAILS TO CUSTOMERS.
  5. UPDATING GUEST CONTACT INFORMATION ON EACH CALL.

Requirements:
  • EXPERIENCE WITH CDK IS A PLUS BUT NOT REQUIRED.
  • COMPUTER SKILLS ARE ESSENTIAL.
  • ABILITY TO MULTITASK IS NECESSARY.
  • EXCELLENT VERBAL AND WRITTEN COMMUNICATION SKILLS ARE REQUIRED.
  • HIGH SCHOOL DIPLOMA OR GED IS MANDATORY.
  • WILLINGNESS TO UNDERGO A PRESCREEN BACKGROUND CHECK AND DRUG SCREEN.

Estimated Salary: $45,000 - $65,000 per year.

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