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Barista - Weekend AMs

4 months ago

Charlotte, United States Sonesta International Hotels Corporation Full time
Job Description Summary

The Barista will prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, and other specialty beverages. This also includes serving, taking orders for baked goods and sandwiches. The Barista will also describe menu items to guests or suggest products that might appeal to them. Order, receive, or stock supplies or retail products.
The ideal candidate has a passion for hospitality and providing exceptional guest service.

Job Description

Essential Elements:
  • Ability to lift and move approximately 15 pounds, including setting and storing in overhead areas
  • Ability to carry out all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats)
  • Ability to bend, squat, kneel, climb, and reach daily
  • Ability to effectively utilize point of sale equipment
  • Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills, (for example: answering phones, using calculators, etc.)
  • Ability to work in extreme temperature
  • Ability to communicate clearly and effectively with guests regarding menu items, (including beverages, delivery times, etc.)
  • Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the hotel
  • Ability to perform basic arithmetic, including the use of percentages.
  • Ability to read and write effectively
  • Ability to read or understand diagrams and count
  • Ability to sustain direct contact with the public; must establish a high degree of customer service and a high volume of interaction with guests and staff

Service Responsibilities:
  • Upselling and suggestive selling techniques
  • Present a positive image of PJ's and Royal Sonesta Houston guests
  • Be affable and accommodating when serving guests and offer excellent customer service
  • Be aware of PJ's service objectives and work to fulfill those
  • Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
  • Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

  • Medical, Dental and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.