Kronos Support Tech II

3 weeks ago

Grapevine, United States Gamestop Corp. Full time

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world

SUMMARY

Working under direct supervision, the Human Resources Information Systems (HRIS) Support Technician II supports end users and is the first level of support between GameStop associates and the product team. They will help ensure that GameStop associates are able to access and properly utilize their Kronos and Workday accounts. This role will interact with his or her supervisor daily.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

* Review/Filter incoming support requests.
* Provide basic end-user support for Kronos and Workday.
* Escalate unresolved issues or complex problems to higher-level support tiers or to vendor when necessary.
* Update manager on recurring or unresolved issues.
* Maintain HRIS end-user support documentation.
* Pull reports, as directed by supervisor.
* Assist senior Kronos engineer with special projects, as needed.
* Strictly and consistently maintain the rigorous confidentiality requirements of all HRIS & other HR roles; protect all associate data from unauthorized use.

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

* Associate's degree with an accredited program in computer science, business administration, or related discipline preferred; or equivalent experience
* Intermediate knowledge of Kronos end-user support (L1/L2)
* Basic knowledge of Workday end-user support (L1).
* Basic knowledge of Kronos reports.
* Proficient knowledge of commonly used business computer systems and software, including Windows-based platforms, Microsoft Excel, Outlook.
* Ability to communicate effectively with others using written and spoken English, both via phone and email.
* Proficient ability to complete multiple, overlapping and potentially conflicting responsibilities in a fast-paced, results-oriented organizational culture
* Possess the learning capacity to receive and apply cross-functional training; willingness to assist other functions and work groups as needed so the department achieves or exceeds its overall business objectives.
* Working ability to remain flexible and adapt to changing priorities with promptness, efficiency and ease.
* Demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities, and commitment to integrity, diversity, inclusion, and maintaining a respectful workplace.

PREFERRED QUALIFICATIONS

* UKG Kronos Certification
* Workday Certification
* Basic knowledge of UKG Dimensions end-user support.

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