Customer Service BDC
3 weeks ago
Job Description
Summary:
The Service BDC Agent is responsible for generating service appointments with customers that contact the dealership via the internet to schedule or inquire about service repairs.
Duties and Responsibilities:
* Deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner.
* Use lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest.
* Promptly and accurately enter all customer inquiry data into the CRM.
* Generate and schedule service appointments.
* Compile all necessary reports, forms and other documentation on a timely basis
* Will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.
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