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On-site Customer Service Representative
4 months ago
**On-site Customer Service Representative**
**Job Description**
Job Title On-site Customer Service Representative
Location San Francisco - Santa Clara, CA US (Primary)
Job Type Full-time
Education High School
Career Level Entry Level
Category Administrative / Clerical
Job Ad **Trescal** is a growing company, looking for new talent to join our organization We are the premier independent calibration, repair, and asset services provider in the U.S. We provide our customers single-source, cost-effective, best-in-class solutions.
We have a great opportunity for a **On-site Customer Service Representative** to join our team in the **Santa Clara, California** location.
In this role you will:
* Reside on-site at customer facility four days per week
* Respond to your customer inquiries, complaints, and problems
* Perform pick up requests, update service records and send out reminders
* Responsible for monitoring customer aging reports and resolving customer invoices
* Use internal software to retrieve customer information, equipment status information, status of purchase orders (internal and external), and make changes on purchase orders. Ensure that correct status codes are used.
**Perform Inventories services for one of our key accounts**
* Travel will be within a 15 mile range so some travel is required
* Tag assets needed for calibration and inventory the list against what can be performed in the field
* Identify units needing to be sent to Trescal for cal or vendor services
* Report discrepancies to the primary contact at Customer site and Custodians
* Secure resolution of discrepancies to meet customer satisfaction
* Schedule field service based on inventories performed
**QUALIFICATIONS**
**As a Customer Service Representative - Purchasing Agent you must possess:**
*High School diploma, GED, or equivalent
*Previous experience in a field related to customer service and/or asset management
*Experience in defusing potentially angry customers
*Basic knowledge and usage of computers
*You will be required to drive your personal vehicle between buildings on the customer's campus.
*You must have a valid CA driver's license and clean driving record
*Verification of a Covid Vaccination is required to work on-site at this customer's facility
**And we would prefer:**
*Experience with Excel a bonus
*Previous work experience in the metrology service industry
**BENEFITS:**
We believe people are the most important part of every business, which is why we offer more benefits than a great health insurance plan. At Trescal, we have a strong track record of retaining our employees by providing challenging work experiences, learning and development opportunities, and a success oriented collaborative environment. In addition, we offer paid time off, a 401k plan, career development opportunities, referral bonuses, and a competitive benefit package.
*A new window will open and direct you to apply at our corporate careers page at JOBS.TRESCAL.US.*
*We are an Equal Opportunity Employer.*
**Application Instructions**
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you
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**On-site Customer Service Representative**
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**Posted**: 11/29/2021
**Job Status**: Full Time
