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Service Advisor
4 months ago
1 Experienced Full Time Service Advisor.
Qualifications
- 2+ years industry experience (preferred)
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
- Consistent record of service and sales success
- Capable of rendering positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid driver's license
Responsibilities
- Oversee service orders and flow of Drive Lane to ensure our customers receive a prompt, courteous, and professional experience.
- Provide timely responses to customers inquiries.
- Ensure the daily inventory of technicians' time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Additional Benefits We Offer
- Health, Medical and Dental
- 401K Plan
- Paid holidays
- Employee vehicle purchase plans
- Long term job security
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.