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General Manager

4 months ago

Mission Viejo, United States Nothing Bundt Cakes Full time

The Nothing Bundt Cakes (NbC) Bakery Manager creates the highest-quality cakes, a warm, welcoming environment, and superior guest experience. The Bakery Manager shares in team leadership and collaborates with the Asst. Bakery Manager in driving sales and profitability, executing day-to-day responsibilities and ensuring that all aspects of the bakery operation comply with NbC standards. This role serves as an important carrier of the NbC culture to reinforce core values and bring our brand to life for our team members and guests.

Accountabilities/Duties:

* Prioritizes the guest experience, models superior guest engagement and fosters a positive work environment.
* Leads all aspects of the guest experience, cake production, brand and merchandise presentation, work environment, P&L management, and inventory control.
* Leads in recruiting, selecting and training team members, directing daily work responsibilities, and providing performance feedback and coaching.
* Ensures NbC product, service, bakery environment, and visual merchandising standards are consistently upheld and that all bakery operations adhere to food and health safety standards and NbC policies and procedures.
* Executes operational and administrative responsibilities, which may include cake production plans, productivity goal setting, team scheduling, supply ordering, sales and labor reporting, basic accounting and expense control procedures, and payroll processing.
* Manages special-order fulfillment via web and email for individual guests and corporate accounts as well as large, complex orders and deliveries.
* Facilitates the opening and closing of the bakery, including cash-drawer balancing and bank deposits.
* Contributes to marketing strategy execution in the local community by helping to coordinate and participating in special, brand-building events.
* Maintains hands-on knowledge of all bakery roles and steps in regularly to perform various responsibilities as business needs dictate.

Knowledge, Skills, and Abilities:

* Demonstrates an unwavering guest focus and strong interpersonal skills, with the ability to engage, empower and motivate a team and communicate effectively in both oral and written form.
* Has the ability to delegate tasks, communicate clear expectations, direct others' work and manage performance.
* Is highly organized and resourceful, can balance multiple priorities and demonstrates strong follow-up skills.
* Possesses strong problem-solving skills, with the ability to accurately assess situations and identify issues, develop possible solutions and take the appropriate courses of action.
* Demonstrates strong learning agility, with a passion to grow and excel.

Work Availability:

Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands.