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Reception Desk Supervisor

2 months ago

Falls Church, United States Goodwin House Full time

Celebrated as the #1 Top Workplace in the D.C. region for 2023 by The Washington Post, Goodwin Living is more than a team - it's a global family of individuals who represent more than 65 countries.

Why Our Team Members Vote Us #1

Goodwin Living ranks #1 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking:

Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.

Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.

Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.

About the Position

Position is primarily responsible for providing leadership and direction for reception desk staff in serving residents, visitors, and others. This includes overseeing the telephone system with regards to ordering equipment, scheduling and hiring for all receptionist positions, providing training for receptionists, billing, and service regarding collecting residents' and/or guests payments, and accepting/processing packages and other deliveries.

This position is Monday-Friday 9am-5pm.

Reception Desk Duties:

* Management and Customer Service: Oversees operating procedures of the reception desk, key distribution, mail delivery, apartment closing procedures, and ensures timely meeting of residents' and visitors' needs. Acts as an intermediary with USPS and coordinates absence credits.
* Staffing and Payroll: Completes and verifies payroll, schedules 24/7 Reception Desk staff, and conducts training on Phone Mail for new employees.
* Budgeting and Compliance: Orders and manages budget for department; reviews and updates department manual for applicability and compliance with regulated standards.
* Communication and Directory Oversight: Manages the updating, reprinting, and distribution of the in-house Directory, monthly telephone charges, and Caller ID and Metropolis phone billing system.
* Leadership and Relationship Management: Encourages feedback, provides leadership, mentors employees, exercises discretion, and monitors commitment to quality service to residents, internal customers, and partners/suppliers.

Qualifications:

1. College degree preferred or relative experience.

2. Minimum of two years' experience in management, public relations, customer service, or related area required.

3. Excellent verbal communication skills required. Must be able to speak English fluently.

4. Demonstrated proficiency in Microsoft Office Suite.

5. Must possess the ability to deal tactfully with others.

6. Must be detail oriented and have thorough follow up skills relating to residents and team members.

A sampling of our many benefits

We've got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here's a glimpse of what we offer to Full-Time team members:

* Paid Time Off
* Health Insurance
* DailyPay: Work and get paid the same day
* Tuition Assistance for Career Development
* Financial assistance with U.S. Citizenship application or DACA Renewal
* Tutoring for ESL, Citizenship Test & GED
* Staff Emergency Grants
* Referral Program: Earn up to $3,000 for referring friends and family
* Free Meals, Access to a Fitness Center, Pool, and More

About Goodwin Living

At Goodwin Living, we can all find work with purpose As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #1 in 2023

Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.

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