Front Desk Supervisor

4 weeks ago

Columbia Falls, United States Whitefishchamber Full time

Front Desk Supervisor - Cedar Creek Lodge Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring for a Front Desk Supervisor to Live. Work. Explore. in the gateway to Glacier National Park Job Summary: Responsible for overseeing the daily operations of the front-of-house staff. Duties include greeting and directing guests, managing check-ins and check-outs, and providing assistance to guests. The Guest Services Supervisor will also ensure that all customer service standards are met and that all guests have a positive experience. The Details: Position Type: Full-Time, Year-Round Start Date: Immediately Pay: $19.50/hour Schedule: Primarily working the 7am-3pm and 3pm-11pm shifts, five days per week throughout the year. This position may also need to cover other shifts including graveyard shifts if required, potentially as overtime. Must be able to work varied shifts, weekends, and holidays. Housing: Employee housing is not available Benefits and Perks: Medical, Dental, Vision, 401k, Vacation/Sick/Holiday Pay, Basic Life and AD&D Insurance, Short-Term Disability, AFLAC, Pet Insurance. Coverage starts first of the month after 60 days of hire. Employee Assistance Program 15% Verizon Wireless Discount Free Glacier Park Pass Retail, Lodging, and Travel Discounts Wellness Programs Learning and Development Programs A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities $350 Referral Bonus Program Responsibilities: Supervise “Front of House” staff and ensure that they provide excellent customer service at all times. Respond to guests' inquiries and requests in a timely and professional manner. Monitor daily operations of the front desk, including check-ins, check-outs, and guest requests. Manage reservations and room availability. Ensure the accuracy of billing and payment processes. Monitor and review guest feedback. Resolve customer complaints. Train and coach front desk staff. Monitor staff performance and provide feedback. Maintain a clean and organized front desk area. Maintain knowledge of and ensure staff compliance with all policies, procedures, and standards. Accurately follow and ensure compliance with cash handling procedures. Post charges to guest accounts for services and purchases. Offer information pertaining to available services, points of interest, and entertainment attractions. Assist in ensuring proper procedures are followed for all lost and found items. Coordinate with fellow supervisors and Location Manager on emergency fire evacuation and safety programs. Understand and follow all PCI Compliance guidelines. Keep open lines of communication with other departments to ensure coordination and synergy of hotel activities. Complete all other tasks and job duties as assigned by Location Manager. Qualifications: Previous experience in a supervisory role. Previous experience in a customer service role. Previous experience with hotel property management systems. Human relation skills - must be a team-oriented people-person who thrives on public contact. Excellent interpersonal and communication skills. Proven leadership and organizational skills. Working knowledge of hotel management systems. Ability to prioritize tasks and move through them efficiently. Ability to interact with diverse peoples and help resolve any issues. Ability to work quickly and thoroughly under pressure. Knowledge of common office machines, i.e., computers, calculators, copy/fax machine. Must possess neat and pleasant grooming habits. Must be knowledgeable of Glacier National Park’s history and points of interest. Must be able to speak, read, write, and understand English. High school diploma or equivalent. Physical Requirements: Able to lift and carry up to 15 pounds. Standing for up to eight hours per shift. Requires bending, stretching and reaching throughout a shift up to 8 hours. Working with required chemicals. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. #J-18808-Ljbffr

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