Customer Service Representative
2 weeks ago
Duties and Responsibilities:
• Respond to customer inquiries via phone and email, demonstrating excellent phone etiquette.
• Meet and greet every guest that visits our facility.
• Serve as the first point of contact for customers seeking assistance
• Communicate effectively with clients regarding their needs, providing solutions and support as necessary.
• Work with the accounting department to resolve billing issues.
• Maintain accurate records of customer interactions and transactions
• To go above and beyond in providing concierge customer service to all clients
• Provides customer engagement in positive and approachable manner.
• Troubleshoot, document, and resolve technical and business process related problems.
• Redirect questions and requests to other staff or help sources as appropriate.
• Create and maintain positive relationships with all internal and external associates.
• Identify opportunities to create referrals by offering customers additional products and services that will help meet their goals.
• Perform word processing assignments, filing and related clerical duties
• Process paperwork and secure necessary approvals
• Ensure all paperwork, data entry and correspondence is accurate, timely, and completed according to company procedure
• Utilize tools to assist in route planning and logistics coordination.
• Perform administrative functions to support all departments as needed
• Place outbound calls as needed for customer support and services
• Meet personal and team targets.
• Attend training sessions to improve product and industry knowledge.
• Performs all other duties as assigned
Requirements
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Ability to perform diversified clerical functions and basic accounting procedures.
• Proficiency in or knowledge of using Microsoft software.
• Be willing to expand their knowledge with industry concepts and technologies.
• Demonstrated understanding of our customers journey
• Demonstrated ability to work as an effective member in a team environment
• Ability to manage time and multi-task and a strong customer service orientation.
• Ability to work flexible, full-time schedule to include days, evenings and weekends
• Strong Organizational Skills
• Communication Skills
• Problem solving and decision Making
• Ability to handle a high volume of inbound and outbound calls
• Knowledge of customer service principles and practices
• Strong computer skills
• Strong verbal and written communication
• Ability to handle a variety of tasks
• Ability to perform accurate data entry
• A dependable, resilient, customer-focused team player
• Commitment to excellence and high standards.
• Professional appearance and demeanor
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