Customer Service Representative

1 month ago


high point, United States CRG Full time

Customer Service Representative

CRG has launched a search for a Customer Service Representative in the Triad area for a client of ours in the furniture industry. This role will be responsible for answering inbound phone calls, resolving any customer service issues and other duties as assigned. Come work for a company who offers lots of growth opportunities


Opportunity: Contract to Hire

Schedule: Monday – Friday 7:45am-4:45pm

Location: High Point, NC

Compensation: $18/hr.


Responsibilities:

  • Receive inbound calls and answer customer inquiries.
  • Provide product information and knowledge to customers.
  • Process customer orders while monitoring payments, shipments, and generating bills of lading.
  • Prepare and arrange fabric swatches to be sent out.
  • Create purchase orders.
  • Prepare vendor invoices for payment.
  • Communicate with customers and sales representatives for product updates, order changes, and reporting.
  • Assist with social media postings on the company’s social media platforms.
  • Complete other tasks and projects as assigned by direct supervisor.

Qualifications:

  • 2+ years of experience in customer service.
  • Proficiency in Microsoft Office applications.
  • Experience in the Furniture industry is highly preferred.
  • Excellent written and verbal communication skills.

Category Code: JN003



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