Customer Service Representative

3 weeks ago


Phoenix, United States ASK Staffing Full time
"All candidates must be directly contracted by ASK Consulting on their payroll and cannot be subcontracted. We are unable to provide sponsorship at this moment".

Job Title: Customer Service Representative

Location: Phoenix, AZ, 85007 (Hybrid)

Duration: 12-Months Contract

Pay Rate: $17 to $18 on W2

Job Description:

Position Overview:

This position involves managing inbound calls for the Unclaimed Property Department, providing customer service, and assisting with document control and data entry tasks

Responsibilities:
  • Serve as the primary point of contact for customer inquiries, complaints, and issues.
  • Follow provided call center scripts to handle different topics.
  • Identify customer needs, research issues, and provide solutions in a timely manner.
  • Accurately input data from paper documents into electronic files or databases.
  • Verify data for accuracy and consistency.
  • Update and retrieve data as needed.
  • Organize and ensure the proper filing of documents after data entry.

Skills:
  • Strong customer service skills, particularly in handling calls and resolving issues.
  • Proficient in document control and managing both physical and digital records.
  • Fast and accurate data entry with attention to detail.

Education:
  • Required Education: High School Diploma or equivalent
  • Required Work Experience: Minimum of 2 years of combined experience in office administration, data entry, and telephone-based customer service.

About ASK: ASK Consulting is an award-winning technology and professional services recruiting firm servicing Fortune 500 organizations nationally. With 5 nationwide offices, two global delivery centers, and employees in 42 states-ASK Consulting connects people with amazing opportunities

ASK Consulting is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates.

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