Area Customer Service Coordinator

1 week ago

Omaha, United States Metasys Technologies Full time
Area Customer Service Coordinator
Omaha, NE 68131 (onsite)
2+ Months (Temp to Hire)

Key Responsibilities:

Looking for someone that is Customer Service oriented. Tricky position it varies day to day - different sites daily, weekly, monthly. Duties vary day to day including but not limited to: Mailroom, production, hospitality. We need someone flexible, reliable, great customer service skills. Independent worker. Self-starter. There will be extensive standing, walking, lifting. Must be able to lift up to 50lbs anything heavier assistance will be made available. Any additional screenings will be initiated by the site. Any equipment used they will be trained on. Parking is FREE. Only driving required is your own vehicle to and from sites.

Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred "Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles "May require valid, violation-free driver s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy. "Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders. "Must maintain and accurately submit monthly expenses in a timely manner following proper coding requirements. Knowledge, Skills and Abilities "Possesses ability to work in a team environment by maintaining positive, productive relationships with co-workers "Possesses ability to adapt to changing situations, flexibility, high motivation, and sense of urgency. "Possesses basic math skills. "Possesses judgment in making sound justifiable decisions and taking action in solving problems. "Possesses ability to perform repetitive work by continuously executing different tasks according to set procedures, sequence or pace while maintaining quality and output standards. "Possesses commitment to task by having started and persisted with specific courses of action. "Possesses excellent oral communication skills by being able to clearly present information through the spoken word in positive and negative circumstances. "Possesses working knowledge of account services to facilitate job scheduling. "Possesses ability to comprehend written and verbal instructions from customers and effectively translate to site resources "Possesses ability to resolve customer related issues. "Possesses ability to troubleshoot and coordinate problem resolution. "Possesses proficiency in the use of Microsoft and computers. "Routinely may be asked to report to an alternate site on any given day which could result in walking, driving or other modes of transportation to that alternate site and a longer commute time that exceeds scheduled shift "Typically, an office / warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level Working Conditions, Mental and Physical Demands "Typically, an office or warehouse environment with adequate lighting and ventilation, and a normal range of temperature and noise level "Work assignments are diversified. Interpret, comprehend, and apply complex material, data and instruction prepare, provide and convey diversified information "Working conditions regularly expose individuals to conditions that could result in minor cuts "Some physical effort is required which may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 lbs. and in pushing or pulling machines on wheels, which may weigh up to 400 lbs., in order to move for repairs. Walking between buildings may be necessary. "Moderate dexterity regular application of basic skills (calculator, keyboard, hand tools, eye/hand coordination. "Specific vision abilities required by this job include close vision "Frequent local car travel "While most assignment hours are 8-5 Monday through Friday, schedule flexibility is required. Some sites may open at 6AM and some may not close until 7PM or later with other locations that are open on the weekend and other times may vary.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identify, national origin, veteran or disability status.

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