Data Entry Customer Service Specialist
3 weeks ago
The regular hours for this position are from 8:00 AM to 5:00 PM, Monday through Friday, and subject to change from time to time.
This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement
Primary Responsibilities and Essential Functions of the Position:
- Able to perform basic functions/responsibilities of Data Entry Customer Service Specialist and has the ability and responsibility to schedule cases and/or invoice cases
- Responsible for Case Entry of all Business Unit cases assisting in opening and inspecting cases.
- Match prescriptions RX's to invoices in preparation for packaging and mailing
- Prepare accurate invoices
- Answer telephone, respond to inquiries and notify customers of delivery times when necessary.
- Assist in packing cases for shipment, and posting and mailing when requested
- Perform other job related duties as requested including disinfecting, billing and messenger assignments.
Skills and Abilities Required:
- Strong attention to detail
- Strong organizational and follow-up skills
- Self-directed, with the ability to analyze problems and make decisions
- Ability to multi-task and prioritize
- Creative thinking and problem solving skills
- Excellent oral and written communication skills to present concerns/ideas with tact and diplomacy
- Desire to provide aide to expedite other positions for a more efficient overall team
- Strong data entry skills
- Strong ability to listen and comprehend instructions, following tasks through to completion
- Typing, 35 words per minute (as applicable)
Minimum Education and Experience Required:
- Required: High school diploma or GED equivalent.
- PC Literacy: Microsoft Office Skills (Outlook, Word, Excel)
Competencies:
- Time Management
- Goal Oriented Focus
- Willingness to Learn
- Decision Quality
- Problem Solving
- Clear Communication Skills
Hazardous Materials or Equipment Used:
- Telephone
- Box Cutters
- Knives
Physical Requirements:
- Regularly required to sit, stand, walk, and/or reach
- Exhibit fine motor skills and/or perform repetitive motions
- Good hand-eye coordination
- Good manual dexterity
- Ability to walk and stand for long periods of time
- Repeated bending and kneeling
- Vision capabilities: Depth perception, attention to detail and/or color
- Normal office and limited lifting
- Must be able to read, write, speak and understand English
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