Scheduler/ Call Taker

2 weeks ago

Antioch, United States Transdevna Full time

Become a Scheduler/ Call Taker with Transdev

Job Purpose

Under general direction, preform all duties to the scheduling function at the local level.

Major Responsibilities:

* Create an accurate scheduling framework for same day dispatching.


* Insert, change and move trips to promote efficiency.


* Prioritize and respond effectively to changing situations.


* Anticipate potential trouble and respond accordingly.


* Route trips from manual trip tickets as necessary.


* Posses in depth knowledge of geographic service area.


* Display proficiency in working with street/ electronic atlas.


* Promote the safety of all drivers and passengers.


* Assist and promote the success of the operators.


* Promote team atmosphere with respect to communication and cooperation.


* Project and maintain fair and equal treatment of drivers,


* Provide superior customer service.


* Enter new route standing orders.


* Make any necessary changes to existing standing orders.


* Review status of service delivery and respond to inquires regarding individual ride status.


* Respond to customers with either a time, or inform them of a denial.


* Maximize schedule efficiency by inserting manual trip tickets and rearranging computerized routing as necessary.


* Inform customers of any changes to previously scheduled trips. Do not dispute a customer's refusal to accept an alternate time if their previous time was confirmed.


* Other duties as assigned.


* Work flexible hours within a 7 day work week to include evenings and holidays.



Education Required:

* High School Diploma or equivalent required; College courses preferred.

Essential Job Function:

* Strong analytical skills, excellent verbal and written communication skills, benefits administration, strong training skills, ability to learn computer software (i.e. Trapeze) and computer skills (i.e. Excel and Word).


* Strong attendance record.


* Communicate clearly and effectively. both orally and written in the English language.


* Work extended hours when required.


* Must be willing to work on Saturday and Sunday.


* Demonstrate regular and consistent attendance and punctuality.


* Assimilate information quickly and accurately.


* Prioritize tasks and manage time effectively.


* Work environments include office, transit facility, and maintenance facility.



About Transdev:

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.

For more information please visit our website at www.transdevna.jobs

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment

Job Category: Call Center / Dispatch / Reservationist / Scheduler

Job Type: Full Time

Req ID: 774

Pay Group: UC8

Cost Center: 55802

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