Bakery Call Center Customer Service

2 weeks ago


Antioch, United States LOVIN OVEN CAKERY Full time

Job Summary:
We are looking for someone to help us "Sweeten" our customer's day. The role of each Call Center Representative is to handle high volume incoming phone calls while adhering to the quality of standards of Lovin Oven Cakery, by accepting ownership for effectively solving customer issues, complaints, and inquiries, and by keeping customer satisfaction at the core of every decision and behavior.

**Responsibilities**:

- Greet and assist customers in a friendly and professional manner
- Provide accurate information and assistance to customers regarding products or services
- Follow communication scripts and guidelines to ensure consistency and quality service
- Take customer information and orders accurately and efficiently
- Maintain a clean and organized desk area
- Handle credit card transactions accurately
- Ensure customer satisfaction by addressing any concerns or complaints
- Collaborate with team members to achieve company goals.
- Follow all safety and sanitation procedures

**Requirements**:

- High school diploma or equivalent
- Prior experience in a customer service or food service role preferred
- Excellent communication, interpersonal, and active listening skills
- Ability to work in a fast-paced environment
- Strong attention to detail
- Ability to work a flexible schedule, including weekends

Physical Demands:

- Ability to sit for extended periods of time, while answering customer phone calls
- Ability to get up from the call center desk and walk to the various workstations to follow-up / verify information
- Ability to lift up to 25 pounds
- Ability to bend, stoop, and reach

**Job Type**: Part-time

Pay: From $15.00 per hour

**Benefits**:

- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance

Shift:

- Day shift
- Morning shift

Weekly day range:

- Every weekend
- Monday to Friday

**Experience**:

- Customer Service: 1 year (required)
- Call Center: 1 year (preferred)

**Language**:

- English (required)
- Spanish (preferred)

Ability to Commute:

- Antioch, IL (required)

Ability to Relocate:

- Antioch, IL: Relocate before starting work (required)

Work Location: In person



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