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Customer Service Coordinator

4 weeks ago

Tampa, United States Total Quality Logistics Full time
About the role:

As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert in a specific mode of transportation (ex. Full-truckload, Less-Than-Truckload, Drayage) to support daily shipment activities. You will be the be the go-to-support for our sales reps, directly helping grow the company.

What's in it for you:
  • Compensation starting at $16.50/hr.
  • Health, Dental and Vision coverage to best fit your needs, including a plan that takes $0 out of your paycheck + 401(k) with company match
  • Advancement opportunities with structured career paths
  • Up to $5,000/year in tuition reimbursement
  • Employee referral bonus opportunities
  • We win wherever we go - Voted a Fortune 100 Best Companies to Work For (2023) and Forbes America's Best Employers (2022)

What you'll be doing:
  • Become the subject matter expert on all administrative tasks related to your aligned account(s)
  • Document and manage all tasks in our internal systems
  • Schedule appointments and help coordinate shipments from pickup to delivery
  • Help resolve shipping issues with a high level of professionalism
  • Provide excellent customer service to internal and external stakeholders
  • Support with billing and payment processing as needed

What you need:
  • 1+ year customer service experience preferred
  • Hall of fame work ethic with a history of excellent attendance
  • Strong verbal communication skills - face to face and over the phone
  • Proficient in Microsoft Office, including Word, Excel, and Outlook
  • Ability to take ownership of responsibilities and see tasks through completion

Where you'll be: 601 South Harbour Island Blvd., Suite 230, Tampa, FL 33602