Patient Retention Representative

2 weeks ago


Glendale, United States Comprehensive Community Health Centers Full time

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Description

PATIENT RETENTION REPRESENTATIVE - I JOB SUMMARY

Patient retention representative will coordinate care for patients and increase access to primary care and preventive services through in-reach and outreach activities, follow up, and scheduling of appointments. Representative is responsible for making outbound retention calls to new and existing patients who require services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

* Conduct outreach/in-reach calls to new and existing patients.
* Answer incoming calls.
* Understand the requirements of the caller and provide precise information, triage appropriately.
* Use questioning and listening skills that support effective telephone communication.
* Use an effective approach to handle telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
* Document all communication in reference to the appointment from patients accordingly in a communication log in the patients' electronic health record.
* Understand the impact of attitude in handling calls professionally.
* Be courteous and conscientious of call queue at all times.
* Support excellent customer service philosophy.
* Schedule new patient and follow up visit appropriately.
* Coordinate with clinic and clinical staff as needed.
* Stays in compliance with all HIPAA regulations.
* Maintain daily, positive communication with other departments.
* Encourage a cooperative, team approach to interdepartmental workflow.
* Attend meetings as required.
* Perform other duties, as assigned.

Requirements

PATIENT RETENTION REPRESENTATIVE - I EDUCATION, TRAINING AND EXPERIENCE

* High School Diploma or GED.
* 1+ years of experience in customer service/call center, or equivalent experience including in-reach and outreach activities.
* Bilingual in Spanish is REQUIRED

PATIENT RETENTION REPRESENTATIVE - I PAYRATE: $19-$21/HR

PATIENT RETENTION REPRESENTATIVE - I BENFITS:

* Medical, Dental and Vision - 100% paid by Employer
* Life Insurance and Accidental Dismemberment - 100% paid by Employer
* Paid Holidays
* Paid Time Off
* 401K
* 401K Matching
* Flexible Spending Account
* Fringe
* Supplemental Insurance

#LI-DNP



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