Supv, Ed Patient Access

2 weeks ago

Glendale, United States Phoenix Children's Hospital Full time

The Supervisor, ED Patient Access works under the direction of the Manager and is responsible for the oversight of 24/7 activities of the Emergency Department Registration function. This position maintains appropriate staffing levels based on historical volume analysis and clinical needs, monitors daily productivity and registration quality, reallocates duties, as needed, to assure timely completion of registrations and admissions, and works with the clinical ED staff and leadership to ensure smooth patient flow and throughput.

**Position Duties**:

- Supervises Patient Access staff in the Emergency Department.
- Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
- Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
- Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
- Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
- Acts as a role model to staff.
- Actively participates in overseeing and guiding the department staff to include employee selection, training, development, performance evaluations and discipline.
- Oversees the daily operational activities of the department and assumes responsibility when Manager is not available.
- Plans and schedules work for the group ensuring proper distribution and completion of assignments. Maintains staff schedules to ensure adequate coverage.
- Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
- Seeks continuous opportunities for growth and improvement.
- Identifies opportunities for departmental process improvements.
- Participates in a variety of departmental and hospital educational programs to maintain current skill and competency levels and demonstrates commitment to ongoing personal and professional development.
- Oversees daily operations of ED Patient Access.
- Reconciles cash collected on a daily basis with any discrepancies investigated and resolved within 24 hours and reports to the Manager and Director; monitors collections of staff and ensures all registrars are attempting to collect out-of-pocket amounts due at the time of service; and works with financial counseling, vendor and government liaisons to assist all self-pay patients in obtaining coverage and/or securing payment, payment arrangements, or financial assistance.
- Maintains department manuals and reference materials; communicates and implements updates and requirements on a timely basis.
- Provides information for reporting by compiling department statistics, generating productivity reports, performing QA audits to assess accuracy and compliance, and monitoring KPI's.
- Ensures that staff provide appropriate documentation of registration related activities in the system; and reviews data prior to submission of government agencies to ensure accuracy.
- Responds to patient fluctuations and assists staff in daily needs; performs the duties of a Patient Access Representative, as needed.
- Contributing to team efforts and using appropriate conflict management skills proactively to resolve interdepartmental and interdepartmental grievances/concerns.
- Evaluating staff performance and making recommendations for promotions and disciplinary action.
- Providing fiscal management by developing and recommending department operating budget as instructed and insures compliance. Evaluating and justifying equipment and supply needs.
- Facilitates and organizes regular staff meetings for the purpose of communicating new policies, procedures, equipment, and unit and organizational concerns.
- Performs miscellaneous job related duties as requested.

**Phoenix Children's Mission, Vision, & Values**:
**Mission**
To advance hope, healing and the best healthcare for children and their families

**Vision**
Phoenix Children's will be the leading pediatric health system in the Southwest, nationally recognized for exceptional care, innovative research and advanced medical education.

We realize this vision by:

- Offering the most comprehensive care across ages, communities and specialties
- Investing in innovative research, including emerging treatments, tools and technologies
- Advancing education and training to shape the next generation of clinical leaders
- Advocating for the health and well-being of children and families

**Values**
- We place children and families at the center of all we do
- We deliver exceptional care, every day and in every way
- We collaborate with colleagues, partners and communities to amplify our impact
- We set the standards of pediatric healthcare today, and innovate for the future
- We are accountable for making the highest quality care accessi

  • Supervisor of Emergency Department Patient Access

    6 days ago

    Glendale, United States Phoenix Children's Hospital Full time

    Position Details Department: PCH-NW | ED Registration Category: Patient Access Location: Glendale Employee Type: Regular Posting #: 831276 Posted On: 4/17/2024 Position Summary Posting Note: We are in search for a driven, dependable, and experienced leader to join our new Emergency Department facility at Arrowhead as the Supervisor of ED Patient Access....

  • Ld Patient Access Rep

    1 week ago

    Glendale, United States Phoenix Children's Hospital Full time

    Position DetailsDepartment: PCH-NW | ED Registration Category: Patient Access Location: Glendale Employee Type: RegularPosting #: 831287 Posted On: 4/17/2024Position SummaryThe Lead Patient Access Representative performs efficient and orderly registration of all patients. Acts as a primary liaison for patients receiving professional and hospital services at...

  • Ld Patient Access Rep

    16 hours ago

    Glendale, United States Phoenix Children's Hospital Full time

    Position Details Department: PCH-NW | ED Registration Category: Patient Access Location: Glendale Employee Type: Regular Posting #: 831287 Posted On: 4/17/2024 Position Summary The Lead Patient Access Representative performs efficient and orderly registration of all patients. Acts as a primary liaison for patients receiving professional and hospital...

  • Acute Patient Access Services Representative

    24 hours ago

    Glendale, United States Banner Health Full time

    **Primary City/State**: Glendale, Arizona **Department Name**: Admitting-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle **Banner Health is honored to be recognized by Becker’s Healthcare as one of the TOP 150 places to work in health care for 2024!** **This recognition in both 2023 and 2024 reflects Banner Health's investment in team members'...

  • Acute Patient Access Services Representative Er

    2 days ago

    Glendale, United States Banner Health Full time

    **Primary City/State**: Glendale, Arizona **Department Name**: ER Registration-Hosp **Work Shift**: Day **Job Category**: Revenue Cycle The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come...

  • Associate Patient Care Coordinator

    5 days ago

    Glendale, United States Optum Full time

    **$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS** Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will...

  • Patient Care Coordinator

    1 week ago

    Glendale, United States OPN Healthcare Full time

    Job Description Job Description Job Summary: The Patient Care Coordinator (PCC) assists patients and their families in accessing care and services from participating physicians within Oncology Physicians Network (OPN) to ensure the best patient experience. The position requires excellent communications skills (verbal and written) and have experience in...

  • Patient Care Coordinator

    1 week ago

    Glendale, United States OPN Healthcare Full time

    Job DescriptionJob DescriptionJob Summary:The Patient Care Coordinator (PCC) assists patients and their families in accessing care and services from participating physicians within Oncology Physicians Network (OPN) to ensure the best patient experience. The position requires excellent communications skills (verbal and written) and have experience in...

  • Patient Care Coordinator

    24 hours ago

    Glendale, United States OPN Healthcare Full time

    Job DescriptionJob DescriptionJob Summary:The Patient Care Coordinator (PCC) assists patients and their families in accessing care and services from participating physicians within Oncology Physicians Network (OPN) to ensure the best patient experience. The position requires excellent communications skills (verbal and written) and have experience in...

  • Patient Coordinator

    Found in: Resume Library US A2 - 2 weeks ago

    Glendale, Arizona, United States Choice Healthcare Services Full time

    Overview: Patient Coordinator   Summary: The Patient Coordinator (Front Office Receptionist) schedules appointments, performs check-in and out duties, assists with checkout duties as needed, and performs administrative duties.   At CHOICE Healthcare Services, our mission is to provide everyone access to the healthcare they need. CHOICE is the largest...

  • Front Office Supervisor

    6 days ago

    Glendale, United States Neighborhood Outreach Access to Health (NOAH) Full time

    Neighborhood Outreach Access to Health (NOAH) is looking for talented healthcare team members to step into our culturally diverse health centers! From Scottsdale to Glendale, NOAH provides affordable, high-quality healthcare services. Serving over 40,000 neighbors, our model of care places patients' needs at the center of attention as we deliver...

  • Certified Patient Care Assistant Preop Pacu

    2 days ago

    Glendale, United States Banner Health Full time

    **Primary City/State**: Glendale, Arizona **Department Name**: Perianesthesia -Hosp **Work Shift**: Day **Job Category**: Clinical Care **Offering a $3,000 sign-on bonus!**: **Banner Health has been recognized by Becker’s Healthcare as one of the 150 top places to work in health care.** In addition, we recently made Newsweek’s list of America’s...

  • Emergency Medicine

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Glendale, Arizona, Glendale, Arizona, United States Team Health Full time

    Emergency Medicine physician job in Arizona : TeamHealth has an excellent opportunity for a full-time physician to join our emergency department (ED) team at Abrazo Arrowhead Campus. Candidates should board certified or board eligible in emergency medicine (EM). Abrazo Arrowhead Campus sees an annual volume of 36,000 with a 19% admission rate and 28...

  • Resident Physician 1st Year, Full Time, Variable Shift, Physician Residency Program

    Found in: Talent US C2 - 2 weeks ago

    Glendale, United States Adventist Health Full time

    Job Summary: Actively participates in all assigned clinical and clinical activities. Maintains responsibility for providing continuity of care in general or specialty areas. Assesses, plans and provides patient care in collaboration with the Attending Physician. Provides comprehensive health assessments, performs medical diagnosis of acute and chronic...

  • Registered Nurse

    Found in: Lensa US P 2 C2 - 2 weeks ago

    Glendale, United States Keck Medicine of USC Full time

    Job Description As an integral member of the patient care team, the Registered Nurse supports the Chief Nursing Officer in leading the patient care team in providing for the safety, recovery and comfort of patients by implementing the nursing process (assessment, nursing diagnosis, developing the plan of care and the education plan; implementation of...

  • Registered Nurse RN Resource Team Float

    Found in: Talent US A C2 - 2 weeks ago

    Glendale, United States HealthEcareers - Client Full time

    Primary City/State:Glendale, ArizonaDepartment Name: Med/Surg Float-HospWork Shift: NightJob Category:Nursing$10,000 Sign-on Bonus!If you are a New Graduate Nurse with less than 12 months of experience, please visit the main job search page and under the Job Type filter, select New Nurse Experience.Great options and great opportunities. Banner Health has...

  • Emergency Medicine

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Glendale, AZ, United States Team Health Full time

    Emergency Medicine physician employment in Arizona : TeamHealth has an excellent opportunity for a full-time physician to join our emergency department (ED) team at Abrazo Arrowhead Campus. Candidates should board certified or board eligible in emergency medicine (EM). Abrazo Arrowhead Campus sees an annual volume of 36,000 with a 19% admission rate and 28...

  • Emergency Department Registered Nurse

    Found in: Talent US A C2 - 2 weeks ago

    Glendale, United States HealthEcareers - Client Full time

    Primary City/State:Glendale, ArizonaDepartment Name: Emergency Ctr-HospWork Shift: NightJob Category:Nursing$10,000 Sign-on Bonus!* Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part...

  • Emergency Medicine

    Found in: Careerbuilder One Red US C2 - 4 days ago

    Glendale, AZ, United States Team Health Full time

    Emergency Medicine physician job in Arizona : TeamHealth has an excellent opportunity for a full-time physician to join our emergency department (ED) team at Abrazo Arrowhead Campus. Candidates should board certified or board eligible in emergency medicine (EM). Abrazo Arrowhead Campus sees an annual volume of 36,000 with a 19% admission rate and 28...

  • Registered Nurse Outpatient Oncology

    1 day ago

    Glendale, United States The Oncology Institute of Hope and Innovation Full time

    Founded in 2007, The Oncology Institute of Hope and Innovation (TOI) is advancing oncology by delivering highly specialized, value-based cancer care in the community setting. TOI is dedicated to offering cutting edge, evidence-based cancer care to a population of more than 1.7 million patients including clinical trials, stem cell transplants, transfusions,...