Distribution Customer Service Representative

1 week ago

Peabody, United States Expeditors Full time

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Major Duties and Responsibilities

+ Daily process and input of all customer orders and distribution accounts.

+ Provide daily operational reports that are accurate and timely.

+ Run stock reports to check for product availability.

+ Generate all related paperwork and necessary information required for customer work

orders, checks all orders for special requests and posts inventory

records.

+ Perform accurate and timely data entry for receiving, order allocation, shipping

and inventory management.

+ Rate domestic transportation bills.

+ Coordinate special, last minute shipping requests with the Transportation and

Operations Departments, expediting any order as necessary.

+ Trace orders as required and notify customers of activity concerning their order.

+ Ensure accurate and timely client and vendors billing.

+ Maintain damage records and backorder logs.

+ Handle returned merchandise in an efficient manner and ensures proper credit is

given to the customer.

+ Input all receipts, putaways, moves, picks, shipments and cycle counts

+ Communicate effectively with customers as required.

+ Provide warehouse staff with necessary documents and information needed to

complete receiving, and to ship orders.

+ Maintain excellent working relationships with customers by responding to all

inquiries and complaints concerning work orders, invoices, shipments,

inventory counts, etc. in a courteous and efficient manner.

+ Report customer feedback to management, including any signs of customer

dissatisfaction.

+ Act as a liaison between the warehouse and the customer in administration of

accounts and between the office and customer regarding invoicing and

credit information.

+ Contribute to maintain strong relationships with vendors (trucking companies, and others).

+ Provide support with other miscellaneous projects, filing and research

+ Oversee all paperwork associated with orders and maintain the corresponding files.

+ Maintain a current and accurate DLSOP that details the processing requirements for

each account.

+ Answer phone calls according to Expeditors standards

+ Receive inventory.

+ Ensure accurate and timely data entry into our operating system

+ 2 years related experience and/or training; or equivalent combination of

education and experience.

+ Previous experience in inventory control and/or distribution operations.

+ Effective interpersonal skills, including proven abilities to listen, comprehend,

effectively communicate clearly and concisely to obtain positive results.

+ Pro-active, strong organizational skills.

+ Displayed ability to work independently with minimal supervision

+ Good computer skills (Excel, Word, PowerPoint).

Expeditors offers excellent benefits:

+ Paid Vacation, Holiday, Sick Time

+ Health Plan: Medical

+ Life Insurance

+ Employee Stock Purchase Plan

+ Training and Personnel Development Program

+ Growth opportunities within the company

+ Employee Referral Program Bonus

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