Customer Service/Inside Sales Representative
5 days ago
Position Responsibilities may include:
Help the Division deliver on its sales including the new business component by helping to maintain accounts through active communication of new product launches, services, supplies and new products sales and or discounts via outbound calls.
Provide excellent customer service via face to face, phone calls and e-mails.
Execute all aspects of the sales function including order processing, purchase orders, payment processing, quotes and delivery dates - ensure accuracy of information being entered to guarantee the correct item(s) are ordered.
Recommend alternate products based on cost, availability or specifications as needed.
Obtain and monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Coordinate with manufacturing, sales, distribution, and vendors regarding shipments.
Generate new and repeat sales by providing product and technical information in a timely manner.
Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
Provide accurate information regarding availability of in-stock items.
Assist customers with warranties and returns.
Collaborate with the Branch Manager to determine best methods to resolve problems to ensure customer satisfaction and adherence to the organization's policies. Coordinate problem resolution with appropriate departments.
Periodically reach out to customers to determine satisfaction with the organization, products, and services
Maintain records and prepare reports on sales activities.
Expand knowledge of HVAC products and keep current with latest trends within the industry
Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
Understand and follow work instructions, operating procedures, and company policies.
Participate in additional projects/activities to support ongoing business needs.
Nature & Scope:
Works within well-defined instructions
Uses established procedures and works under supervision to perform assigned tasks
Work is closely supervised
Knowledge & Skills:
Some knowledge of HVAC equipment/products is required
General Microsoft Office skills (Outlook, Excel, Word) as well as working knowledge of data base applications
Effective and high-quality Customer Service/Relationship management skills via walk-ins, phone, and email;
Positive, professional attitude, handling difficult customers with ability to diffuse negative situations
Good phone etiquette and e-mail etiquette
Ability to deal with high-volume customer traffic
Effective verbal skills - must be able to explain fairly technical parts of information clearly
Written skills - must be able to effectively & timely communicate via e-mail with customers & accurately input orders
Effective organizational skills and time management skills including ability to prioritize and multi-task
High level of attention to detail and accuracy
Ability to establish positive working relationships with internal and external customers and employees
Ability to use good judgment and strong work ethics and integrity on the job
Ability to understand and follow procedures, work instructions, and company policies
Experience:
3 - 6 years of progressive sales experience
3 plus years in the HVAC industry
Education/Certification:
High School diploma or GED equivalent, some colleges preferred
People Management: No
Physical Requirements / Work Environment:
Must be able to perform essential responsibilities with or without reasonable accommodations
Reports To:
Branch Manager / Supervisor, Customer Service
Pay: $24.50 to $26.11/hr
The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.
-
Customer Service/Inside Sales Representative
7 days ago
McClellan Park, United States Daikin Full timeThe CSR/Inside Sales Representative sells the organization's products and services for prospective and established customers. Whether face to face, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Must be knowledgeable...
-
Sales and Territory Manager
1 month ago
McClellan, United States US Foods Full timeJoin Our Team as a Sales and Territory Manager! KEY RESPONSIBILITIES: Develop and nurture customer relationships through a collaborative approach in a team-based selling model. Manage delivery schedules published by the transportation department, promptly resolving issues like delivery mishaps and stock-outs. Communicate effectively with clients to collect...
-
Customer Service Liaison
4 weeks ago
McClellan Park, California, United States HYDRA Full timeCustomer Service LiaisonThis position plays a critical role in maintaining a positive relationship between HYDRA and its customers. The ideal candidate will be customer-focused and possess excellent communication skills to handle customer inquiries and concerns. Key responsibilities include:Process customer orders and resolve any issues that may...
-
Counter Salesperson
3 days ago
McClellan, United States Consolidated Electrical Distributors Full timeAs a Counter Salesperson, you will be responsible for assisting customers in person and over the phone, entering orders in system, reviewing and pulling orders, loading materials, and ensuring customers' needs are met in a professional and timely fas Counter Sales, Salesperson, Customer Service, Sales, Counter, Retail
-
Territory Manager
7 months ago
McClellan, United States US Foods Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Foster the customer relationship in a team based selling model. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). Communicate and collect accounts receivable as...
-
Territory Manager
1 month ago
McClellan, United States US Foods Full timeESSENTIAL DUTIES AND RESPONSIBILITIES Foster the customer relationship in a team based selling model. Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (e.g., delivery mis picks, short on loads, stock-outs). Communicate and collect accounts receivable as...
-
Product Marketing and Design Strategist
7 days ago
Mcclellan, United States Luxer One Full timeAbout the RoleWe are seeking a seasoned Product Marketing and Design Strategist to spearhead product positioning, messaging, and experience optimization. This role requires a strong foundation in product marketing and a keen eye for design.Key ResponsibilitiesStrategic Product MarketingDevelop and execute product marketing strategies to improve awareness,...
-
Mcclellan, United States AmeriGas Full timeAmeriGas CDL A Truck Driver Job SummaryThe CDL A Truck Driver at AmeriGas is a crucial role that requires transporting propane from refineries and storage facilities to local distribution points. This position demands a strong focus on safety and customer service as drivers perform inspections, manage loading and unloading, and cover significant driving...
-
Store Worker I
6 months ago
McClellan, United States Pride Industries, Inc. Full timePay Rate: $17.20 per hour Telecommute Status: Onsite Announcement: PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: AbilityOne: This position is on a federal...
-
CDL A Truck Driver
6 days ago
McClellan, United States AmeriGas Full timeCDL A Truck Driver at AmeriGas summary: The CDL A Truck Driver at AmeriGas is responsible for transporting propane from refineries and storage facilities to local distribution points. This role requires a strong focus on safety and customer service, as drivers perform inspections, manage loading and unloading, and cover significant driving distances. The...
-
CDL A Truck Driver
2 weeks ago
McClellan, United States AmeriGas Full timeCDL A Truck Driver at AmeriGas summary: The CDL A Truck Driver at AmeriGas is responsible for transporting propane from supply points to distribution facilities, ensuring the safe and timely delivery of products. This role requires significant driving experience, including tractor-trailer and tanker driving, with a strong emphasis on customer service and...
-
CDL A Truck Driver
3 weeks ago
McClellan, United States AmeriGas Full timeRequisition Number: 23961 When you work for AmeriGas, you become a part of something BIG! Founded in 1959, AmeriGas is the nation’s premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliver over 1 billion gallons of propane from 1,800+...
-
Janitor
2 months ago
McClellan, United States Pride Industries, Inc. Full timePay Rate: $18.21 per hour Telecommute Status: Onsite Announcement: PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position: AbilityOne: This position is on a federal...
-
Embroidery Operator
1 month ago
McClellan Park, United States BSN Sports Full timeJob DescriptionJob Description WORK TYPE OnsiteLOCATION DETAILS McClellan Park, CA 95652WORK HOURS Monday – Friday, 2:00pm – 10:00pm Full Time Team members work 8-hour shifts for 40 hours per week. Shift times may vary, and extra hours may be added to your schedule to ensure we fulfill our commitments to customers.Peak Season (July-December)...
-
Environmental Remediation Specialist
2 weeks ago
McClellan, United States Patriot Environmental Services Full timeJob DescriptionPatriot Environmental Services is a leading provider of environmental services in the Western United States.We offer a wide range of industrial, emergency response and remediation services, all backed by our commitment to safety, customer service, and quality.Responsibilities:Ensure that Health and Safety is the top priority by complying with...
-
Driver Helper
1 month ago
McClellan Park, United States United Parcel Service Full timeSHIFT YOUR FUTURESeasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...
-
Driver Helper
1 month ago
MCCLELLAN PARK, United States United Parcel Service Full timeSHIFT YOUR FUTURE Seasonal Driver Helper SHIFT YOUR TEAM Who exactly are UPS Seasonal Driver Helpers? As a Driver Helper this is a position where you’ll ride along with a Package Delivery Driver in our famous brown trucks and help get packages of all shapes and sizes exactly where they need to be. It’s a lot of in and out of the truck, making...
-
Electrician
4 weeks ago
McClellan, United States Cimarron Full timePosting/External Job Title Electrician Location McClellan Park, CA 95652 US (Primary) Remote/Onsite/Hybrid 100% Onsite Job Type Part-time # of Hires Needed 1 Education High School / GED Travel None Security Clearance Required TS/SCI with CI Polygraph Pay Range (All offers will be based on experience) $30.00 - $55.00/hr Position Introduction/Key Duties...
-
Field Technician I
2 months ago
McClellan, United States Patriot Environmental Services Full timeWHAT WE DO As a premier provider of environmental services in the Western United States, Patriot Environmental Services provides a wide range of industrial, emergency response and remediation services. We are committed to the principles of safety, superior customer service and experience, and unyielding quality and dedication. We provide a broad...
-
Driver Operator I
4 weeks ago
McClellan, United States Patriot Environmental Services Full timeWHAT WE DO As a premier provider of environmental services in the Western United States,Patriot Environmental Servicesprovides a wide range of industrial, emergency response and remediation services. We are committed to the principles of safety, superior customer service and experience, and unyielding quality and dedication. We provide a broad array of...