Customer Service Representative

3 weeks ago


Waupaca, United States Little Wolf Auto Full time
Job Overview:

We are seeking a Customer Service Representative to join our team and be the face of Little Wolf Automotive. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and support to ensure customer satisfaction in this location.

Responsibilities:
  1. Handle incoming customer inquiries via phone, email, and chat.
  2. Schedule customer vehicle repairs.
  3. Perform data entry tasks to update customer records and information.
  4. Maintain a high level of phone etiquette while interacting with customers.
  5. Communicate effectively in English. Bilingual is a plus, but not required.
  6. Assisting customers with rides to and from Little Wolf Automotive.
  7. Complete Quality Control Test Drives
  8. Completing courtesy car inspections.
  9. Reporting inventory bi-annually for company records and team.


Requirements

Qualifications:
  1. Proven experience in a customer service role.
  2. Excellent communication skills in English.
  3. Strong data entry skills with high accuracy.
  4. Familiarity with sales techniques is a plus.
  5. Outstanding phone etiquette and interpersonal skills.

Benefits
  • Health insurance access
  • IRA Investment Opportunities with Company Match
  • On-the-job training
  • Paid time off (2 Weeks)
  • Paid training


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