Customer Service Representative

7 days ago

Lee's Summit, United States NVA Full time
Veterinary Client Service Representative

Lee's Summit Animal Hospital

Are you passionate about animals and dedicated to providing exceptional customer service? We're seeking a positive, friendly, organized, and compassionate individual to join our team as a Veterinary Client Service Representative (CSR) The candidate that we are seeking aligns with our core values and the vision of our practice:

Honesty, Integrity, Compassion, Empathy and Respect

Does this sound like you OR a team that would be excited to be a part of?

About Us: At Lee's Summit Animal Hospital we pride ourselves on delivering compassionate care to our furry friends and their loving owners. Our clinic is committed to providing progressive veterinary care to people and pets in the community through compassion, dedication and education.

CSR Job Responsibilities:

• Greet clients with a smile and provide excellent customer service

• Answer phones, schedule appointments, and manage client inquiries

• Assist veterinarians and technicians with administrative tasks

• Maintain accurate records and ensure client information is up to date

• Help keep the reception area and waiting room clean and organized

Qualifications:

• Previous experience in a veterinary or customer service role preferred

• Strong communication and interpersonal skills

• Ability to multitask and prioritize in a fast-paced environment

• Attention to detail and a passion for animal care

• Proficiency with computer systems and basic office software

• Positive Attitude and a Desire to be a part of a team dynamic

• Reliability and Dependability is required.

Benefits:

We offer a competitive compensation package, including:

• Comprehensive health benefits (medical, dental, vision)

• Short-term and long-term disability insurance

• 401(k) retirement plan

• Employee pet discounts

• Paid time off

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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