Customer Service Representative

2 weeks ago

Lee's Summit, United States NVA Full time
Receptionist (Customer Service Representative) - Lee's Summit Animal Hospital

Are you passionate about veterinary medicine and dedicated to providing exceptional client service? Lee's Summit Animal Hospital is looking for a Client Services Representative to join our team

About our Team:

At our thriving, 6-doctor practice, we care for a wide range of animals-from beloved dogs and cats to horses, goats, monkeys, and even bearded dragons. If you're passionate about providing exceptional care across species, this is the place for you We offer a broad spectrum of veterinary services, including preventive care, emergency treatments, and surgeries, ensuring that no day is ever the same.

Key Responsibilities:
  • Deliver outstanding and efficient client experiences by warmly greeting clients and addressing their questions.
  • Process incoming and outgoing patients, including handling payments and checking clients in and out.
  • Answer phone calls, which may involve responding to inquiries, assessing service needs, and scheduling appointments.
  • Manage incoming and outgoing mail and email correspondence.
  • Ensure a clean and welcoming environment in the client waiting area.
  • Accurately document and maintain client information, service data, and other pertinent records within our practice management software, while meeting specific performance metrics.
  • Escalate complex matters to senior staff as needed.
  • Continuously learn and develop software skills to enhance your contributions.

Qualifications:
  • A friendly and positive demeanor with a genuine love for working with people.
  • Veterinary experience is preferred but not required.
  • Ability to adapt and learn quickly in a fast-paced environment.
  • AviMark knowledge preferred, but not required.

Benefits Include (but not limited to):

• Comprehensive health benefits including medical, dental, and vision

• Short/long term disability

• 401K

• Employee Pet Discounts

• PTO

If you're ready to make a difference in the lives of pets and their owners, we'd love to hear from you Join us at Lee's Summit Animal Hospital and be part of a caring and dedicated team.

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

At NVA, we're on a mission to improve the lives of pets and the people who love them. That starts by empowering our care teams. We nurture their growth with resources to practice medicine their way. Our network of 1,000 hospitals connects them to a community of professionals who share their passion so they can learn and grow together. Our national presence enables us to deliver technology and innovations that simplify work and expand care for all. At NVA, we're committed to your professional growth. We support your entire career journey, offering opportunities ranging from mentorship to ownership.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.Learn More

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