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Home Health Intake Coordinator

2 months ago

Alsip, United States Interim HealthCare Full time $22 - $24
Intake Coordinator General Purpose:

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Provides a centralized intake and client service function in order to gather pertinent patient/client, clinical and financial information to optimize sales, customer responsiveness and satisfaction, as well as quality care.

Intake Coordinator Essential Functions:

Acts as a contact telephone liaison person interfacing with referral sources, outside agencies, health professionals and field staff.
Provides responsive and compassionate customer service for all incoming calls, providing patients/clients and referral sources with basic, accurate information to assist in accessing appropriate services.
Communicates professionally with patient/client and family regarding arrangements for the initiation of care/services.
Completes intake data entry, accurately reviewing documents, obtaining necessary additional documentation and verifying all required information to make a preliminary referral decision.
Completely and accurately enters information during the referral entry process to enable insurance eligibility verification and coordinates with billing team to obtain initial auth.
Monitors and enters all faxes, emails and multiple referral portals (Allscripts, Navi Health, Aidin, Aida, Ensocare to name a few) and responds within 15 minutes to referral source in coordination with Business development.
Actively promotes timely initiation of care/services to prospective patients/clients.
Effectively communicates with other members of the interdisciplinary health care team (scheduling and clinical managers) to promote timely initiation of home services and initial or resumption of care planning/initiation.
Participates in training/in service as required, completing assignments as scheduled
Completes other assignments as requested and assigned.
May have access to personal health information (“PHI”) necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.

Intake Coordinator Minimum Education & Experience Requirements:

High school diploma or equivalent.
One (1) year experience in home health.
Intake experience in a Medicare certified setting (non-private duty).
MatrixCare experience a plus.

Intake Coordinator Knowledge, Skills & Abilities Required:

Ability to manage and initiate change to better achieve strategic objectives.
Demonstrated ability to work under pressure with multiple tasks, changing priorities and short deadlines.
Computer proficiency to include current company software, Microsoft Word, Excel, Teams, and Zoom Phone.
Ability to use multiple referral portals.
Demonstrated data entry skills.
Ability to multitask, efficiently and accurately.
Applicable federal and state health requirements to provide client services as appropriate.

Intake Coordinator Working Conditions & Physical Effort:

Work is normally performed in a typical interior/office work environment.
Ability to work flexible schedule and/or evening hours as needed.
Ability to sit in front of CPU for long periods of time.
Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.

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