Veterinary Client Care Manager

2 weeks ago

Torrance, United States ACCESS South Bay Full time $66,000 - $73,000
ACCESS South Bay is seeking an experienced Veterinary Client Service Manager to join our team

Find out more about this role by reading the information below, then apply to be considered.

If you are a dedicated and compassionate professional with a passion for veterinary client care, we want to hear from you In this role, you will be the bridge between our veterinary staff and our clients, ensuring a seamless and positive experience for pet owners. Your ability to build strong relationships, manage client interactions, and lead a team will be crucial in maintaining our high standards of client satisfaction and care.

Duties and Responsibilities:

Oversee the individuals working within the Client Care department to ensure their work product is excellent
Oversee auditing of all records for patients that have been checked in to ensure consistency and quality control
Receive, review, and resolve problems or concerns brought up regarding the performance of the front desk staff
Responsible for handling all high-level client / doctor grievances after Client Care Assistant Manager has attempted resolution
Oversee training of new and existing staff and / or direct Client Care Assistant Manager and / or Shift Supervisor to follow through on training of individuals
As needed, perform employee counseling, reprimands, or give accolades. Provide guidance and direction to Client Care Team Members, including setting performance standards and monitoring performance
Review and interview any appropriate applicants
Conduct and schedule all regular Client Care meetings verifying that all action items from each meeting are handled before eliminating them from the list of Items to Complete
Motivate and inspire the front desk staff and doctor’s assistants to provide high quality care to the patients and clients of ACCESS, while working to ensure that actions support the hospital, doctors, and the hospital principles of Quality, Integrity, Compassion, and Service

Qualifications:

Must have detailed knowledge of the Client Care job functions and workflow systems
Must possess excellent communication and leadership skills
Must have at least 3 years of prior Management and / or Veterinary Leadership experience
Experience leading a team of 20 or more staff members

We promote an emotionally intelligent work environment and a positive work/life balance. We invest heavily in our employees with many opportunities for growth and development We offer outstanding benefits including medical, dental, vision, matching 401(k), PTO, paid parental leave, continuing education, generous pet discounts, and much more

Compensation: $66k-$73k, dependent upon experience

We look forward to hearing from you, apply today

  • Veterinary Care Specialist

    6 days ago

    Torrance, California, United States Western Veterinary Group Full time

    Job OpportunityWe are seeking a passionate and experienced Registered Veterinary Technician to join our team at Western Veterinary Group.Key Responsibilities:Administer patient care and treatments, including IV catheter placements, radiology, and dentistry.Assist with surgery preparation, anesthetic monitoring, phlebotomy, and hospital housekeeping.Provide...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States Western Veterinary Group Full time

    Job Opportunity at Western Veterinary GroupWe are seeking a passionate and experienced Registered Veterinary Technician to join our team at Western Veterinary Group, a 4 doctor companion animal practice in the South Bay area. As a key member of our team, you will be responsible for providing exceptional patient care, administering treatments, and assisting...

  • Veterinary Technician Manager

    2 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    Job Title: Veterinary Technician ManagerAt ACCESS South Bay, we are seeking a highly skilled and experienced Veterinary Technician Manager to join our team. As a key member of our hospital staff, you will be responsible for leading and managing our veterinary technicians to ensure exceptional patient care and outstanding service to our clients.Key...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States Torrance animal hospital Full time

    Job Title: Veterinary TechnicianAt Torrance Animal Hospital, we are seeking a skilled Veterinary Technician to join our team. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and clients.Key Responsibilities:Conduct examinations and diagnostic procedures to determine animal requirementsProvide patient care...

  • Veterinary Care Specialist

    4 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at ACCESS South Bay. As a key member of our medical team, you will play a vital role in providing exceptional care to our patients and their families.ResponsibilitiesSupport veterinarians in ensuring high-quality patient care, advocating for pets, and...

  • Veterinary Care Specialist

    4 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at ACCESS South Bay. As a key member of our medical team, you will play a vital role in providing exceptional care to our patients and their families.ResponsibilitiesSupport Veterinarians: Collaborate with our veterinarians to ensure high-quality...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    About the RoleWe are seeking a skilled Veterinary Technician to join our team at ACCESS South Bay, a leading veterinary multi-specialty referral group in So Cal. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and their owners.Key ResponsibilitiesSupport veterinarians in delivering high-quality patient...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States This Endorsed Full time

    Job SummaryWe are seeking a skilled Veterinary Technician to join our team at PetVet Care Centers. As a Veterinary Technician, you will play a vital role in providing high-quality patient care and exceptional service to our clients.Key ResponsibilitiesDetermine animal requirements by conducting examinations and interviews, reviewing care plans and records,...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    About the RoleWe are seeking a skilled Veterinary Technician to join our team at ACCESS South Bay, a leading veterinary multi-specialty referral group in So Cal. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and their owners.Key ResponsibilitiesSupport veterinarians in ensuring quality veterinary care...

  • Veterinary Care Specialist

    4 weeks ago

    Torrance, California, United States Thrive Pet Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at Thrive Pet Healthcare. As a key member of our veterinary team, you will play a vital role in providing exceptional care to our patients and their families.ResponsibilitiesSupport Veterinarians: Collaborate with our veterinarians to ensure...

  • Veterinary Care Specialist

    1 week ago

    Torrance, California, United States Thrive Pet Healthcare Full time

    Unlock Your Potential as a Veterinary TechnicianAt Thrive Pet Healthcare, we're committed to empowering our team members to deliver exceptional care to pets and their families. As a Veterinary Technician, you'll play a vital role in our mission by providing end-to-end care for our patients, from facilitating outpatient treatments to supporting services like...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States Thrive Pet Healthcare Full time

    Unlock Your Potential as a Registered Veterinary TechnicianAt Thrive Pet Healthcare, we're committed to empowering our team members to deliver exceptional care to pets and their families. As a Registered Veterinary Technician, you'll play a vital role in our mission to provide compassionate, high-quality care.Key Responsibilities:Collaborate with...

  • Veterinary Care Specialist

    4 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at ACCESS South Bay. As a key member of our medical team, you will play a vital role in providing exceptional care to our patients and their families.ResponsibilitiesSupport veterinarians in ensuring high-quality patient care, advocating for pets, and...

  • Veterinary Care Specialist

    2 weeks ago

    Torrance, California, United States VCA Animal Hospitals Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Care Concierge to join our team at VCA Animal Hospitals Urgent Care in Torrance, CA. As a key member of our medical team, you will play a vital role in delivering exceptional client service and ensuring a seamless patient experience.Key ResponsibilitiesProvide exceptional client...

  • Veterinary Care Specialist

    2 weeks ago

    Torrance, California, United States ACCESS South Bay Full time

    Unlock Your Potential as a Veterinary Technician at ACCESS South BayAt ACCESS South Bay, we're committed to delivering exceptional care to pets and their families. As a Veterinary Technician, you'll play a vital role in our team, providing top-notch support to our veterinarians and ensuring the best possible outcomes for our patients.Key...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States Alwaysandfurever Full time

    Job SummaryWe are seeking a highly skilled and compassionate Veterinary Technician to join our team at Alwaysandfurever. As a Veterinary Technician, you will play a vital role in providing exceptional patient care and supporting our veterinarians in delivering high-quality medical services.Key ResponsibilitiesProvide dedicated quality veterinary care to our...

  • Registered Veterinary Technician

    4 months ago

    Torrance, United States Western Veterinary Group Full time

    Job DescriptionJob Description* *Take pride in being a Vet Tech? This opportunity is more than just a job!* * * Voted “South Bay’s Best,” Western Veterinary Group is a 4 doctor, companion animal practice seeking passionate & experienced R.V.T. ’s * * Our technicians are responsible for administering patient care, treatments, IV catheter placements,...

  • Veterinary Care Specialist

    1 month ago

    Torrance, California, United States Thrive Pet Healthcare Full time

    About the RoleWe are seeking a highly skilled and compassionate Veterinary Care Specialist to join our team at Thrive Pet Healthcare. As a key member of our medical team, you will play a vital role in providing exceptional care to our patients and their families.ResponsibilitiesSupport Veterinarians: Collaborate with our veterinarians to ensure high-quality...

  • Veterinary Care Specialist

    1 week ago

    Torrance, California, United States ACCESS South Bay Full time

    Unlock Your Potential as a Veterinary Technician at ACCESS South BayAt ACCESS South Bay, we're dedicated to providing exceptional care for pets and their families. As a Veterinary Technician, you'll play a vital role in our team, working alongside experienced veterinarians and medical professionals to deliver top-notch care.Key Responsibilities:Support...

  • Veterinary Care Specialist

    3 weeks ago

    Torrance, California, United States Thrive Pet Healthcare Full time

    Unlock Your Potential as a Veterinary TechnicianAt Thrive Pet Healthcare, we're committed to empowering our team members to deliver exceptional care to pets and their families. As a Veterinary Technician, you'll play a vital role in our mission to provide unparalleled veterinary care.Key Responsibilities:Collaborate with veterinarians to ensure high-quality...