Customer Advocate I

2 weeks ago


Mattoon, Illinois, United States Health Care Service Corporation Full time
Job Summary

As a Customer Advocate I at Health Care Service Corporation, you will play a critical role in providing exceptional customer service to our members and physicians. This is a dynamic and fast-paced environment where you will be responsible for responding to telephone and written inquiries in a prompt, accurate, and objective manner.

Key Responsibilities:
  • Conduct research to resolve customer inquiries
  • Respond to telephone and written inquiries in a timely and professional manner
  • Work collaboratively with internal teams to resolve customer issues
  • Meet productivity and quality standards
Requirements:
  • High school diploma or equivalent
  • 6 months of customer service experience or 6 months of experience in an office environment
  • Data entry and/or typing experience
  • Excellent interpersonal, verbal, and written communication skills
  • Analytical and organizational skills, with the ability to make independent decisions
Preferred Requirements:
  • 9 months of customer service experience
  • Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
  • Knowledge of medical terminology and anatomy
  • Proven ability to learn quickly and adapt to change

At HCSC, we are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed. We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds.



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