Customer Advocate I
2 weeks ago
As a Customer Advocate I at Health Care Service Corporation, you will play a critical role in providing exceptional customer service to our members and physicians. This is a dynamic and fast-paced environment where you will be responsible for responding to telephone and written inquiries in a prompt, accurate, and objective manner.
Key Responsibilities:- Conduct research to resolve customer inquiries
- Respond to telephone and written inquiries in a timely and professional manner
- Work collaboratively with internal teams to resolve customer issues
- Meet productivity and quality standards
- High school diploma or equivalent
- 6 months of customer service experience or 6 months of experience in an office environment
- Data entry and/or typing experience
- Excellent interpersonal, verbal, and written communication skills
- Analytical and organizational skills, with the ability to make independent decisions
- 9 months of customer service experience
- Experience working with various lines of business, including CDHP, Medicare, Wellness, and Disease Management
- Knowledge of medical terminology and anatomy
- Proven ability to learn quickly and adapt to change
At HCSC, we are committed to creating a diverse and inclusive workplace where all employees feel valued and empowered to succeed. We are an Equal Opportunity Employer and welcome applications from qualified candidates of all backgrounds.
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Customer Service Representative
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Loan Servicing Clerk I
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Travel ICU Nurse Position
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Travel Physical Therapist Opportunity
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Travel Nurse Med/Surg Opportunity
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Travel Nurse RN Med Surg Position
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Intensive Care Unit Nurse
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Travel Cath Lab Tech
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Patient Services Representative Lead
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Patient Services Representative Lead
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Interventional Radiology Nurse
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Commodity Procurement Specialist
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Cath Lab Technologist Position
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Commodity Procurement Specialist
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Medical Assistant Professional
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Commodity Procurement Specialist
2 weeks ago
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Customer Service Representative Tier I
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Customer Support Representative
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Part-time Customer Service Representative Tier I
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Temporary Part-Time Merchandise Associate
1 month ago
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Part-Time Merchandise Associate
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Patient Services Representative Lead
4 weeks ago
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Registration Assistant
3 weeks ago
Mattoon, United States CARLE Full timeThe Patient Services Lead assists in the coordination of staffing and activities of all Mattoon/Tuscola/Effingham. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. The lead...
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Clinic Front Office Representative
1 month ago
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Registration Assistant
4 weeks ago
Mattoon, United States CARLE Full timeThe Patient Services Lead assists in the coordination of staffing and activities of all Mattoon/Tuscola/Effingham. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. The lead...
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Clinic Front Office Representative
4 weeks ago
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Mattoon, United States CARLE Full timeThe Patient Services Lead assists in the coordination of staffing and activities of all Mattoon/Tuscola/Effingham. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. The lead...
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Clinic Front Office Representative
1 month ago
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Registration Assistant
6 months ago
Mattoon, United States CARLE Full timeThe Patient Services Lead assists in the coordination of staffing and activities of all Mattoon/Tuscola/Effingham. The lead provides leadership and technical expertise in all aspects of service. They perform staffing coverage as needed. The lead is responsible for helping to maintain a positive work environment and fostering teamwork at all times. The lead...
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Registration Specialist
6 months ago
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Manager, Distribution Center
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Manager, Distribution Center
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IT Helpdesk Tier 1
2 months ago
Mattoon, United States Rural King Supply Full timeAbout us Rural King is America's Farm and Home Store, providing essentials to the communities we serve. With a wide array of necessities ranging from food and feed to farm and home products, Rural King serves over 130 locations across 13 states and is constantly expanding. Our annual sales exceed $2.5 Billion, and our heart beats in Mattoon, IL, home to our...