Loan Servicing Clerk I

2 weeks ago


Mattoon, Illinois, United States First Mid Bank & Trust Full time
Job Summary:

First Mid Bank & Trust is seeking a skilled Loan Servicing Clerk I to provide centralized loan servicing support to our branches, customers, loan operations, and loan officers. As a key member of our team, you will be responsible for performing a variety of clerical functions and loan maintenance tasks.

Key Responsibilities:

Loan Servicing:
  • Prepare and complete Paid Note Statements, including releases of titles and preparation of mortgage releases, which may involve electronic recording as applicable.
  • Prepare payoff statements.
  • Automate payment additions.
  • Waive fees and interest.
  • Provide exceptional customer service via phone or email to internal and external customers.
  • Utilize available resources to identify, research, and resolve routine customer issues.
  • Complete required training specific to job responsibilities.
  • Perform other duties as assigned.


General:
  • Complete required training specific to job responsibilities.
  • Perform other related duties as assigned.


Qualifications:

Education/Experience:
  • High School Education or equivalent.
  • 1+ years of clerical or banking experience.


Skills:
  • Proficient in Microsoft Office products.
  • Detailed information must be handled in an accurate, timely, and confidential manner.
  • Ability to handle a significant workload of varying tasks.
  • High level of interpersonal skills with the ability to interact professionally with the team and internal and external customers.
  • Ability to gain a comprehensive understanding of internal policies and procedures as well as state and federal laws and regulations governing Loan Servicing functions to ensure compliance upon completion of individual job duties.


First Mid Bank & Trust is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation, protected veteran status, or any other applicable federal or state-protected classification.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE A CONTRACT FOR EMPLOYMENT

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