Business Banking Assistant

SUMMARY:

Before applying for this role, please read the following information about this opportunity found below.

The Business Banking Assistant (BBA) will provide support to the Commercial Banking department on all types of loans and loan programs including SBA, MN DEED and other programs. This position provides exceptional service to both internal and external clients. The primary responsibilities of this position include working with the banker and client to compile documentation needed for new and renewing loans. This position will serve as a liaison between the banker and the client when questions arise regarding the status of an impending loan, payments and payoffs.

ESSENTIAL DUTIES & RESPONSIBILITES:

Administration

New Loan Requests:
Assists the Banker in the collection of due diligence items necessary for underwriting including tax returns, personal information, business reporting, corporate documents, etc. The BBA creates client flies and organizes for consistency.
Assists with underwriting worksheets for general submission to underwriting.
Works with the Loan Operations department to ensure that UCC and flood searches are ordered and communicated to the Credit department.
Drafts correspondence, letters and forms including commitment letters for Banker’s review.
Gathers required information needed for the loan approval process which may include credit bureau reports, verifications and lien perfections.
Submits applications, with other necessary documentation, to the Credit department for verification and recommendations, when required.
Works with the Bankers, Credit Department and clients to clear underwriting exceptions by correcting errors, gathering missing information, etc.
Submits applications, with other necessary documentation, to credit analyst for verification and recommendations, when required.
Post Approval:
Assists with the collection of due diligence items including insurance, ordering title work, completing the appraisal request, etc.
Creates and manages a checklist for each loan file to ensure everything is received prior to closing. Ensures the clients are aware of what is needed to close.
Utilize the SBA checklist to ensure all due diligence items are collected prior to close. Complete ETRAN submission. Ensures the clients are aware of what is needed to close.
Following the approval of a loan, the BBA reviews the loan paperwork required for the client’s signature at the closing of the loan. This review will be for dates, descriptions, and more.
Pre-Closing:
Helps Commercial Bankers in review of closing packages to ensure documents reflect the credit request approvals.
Works with the Banker to complete the loan document request form.
Serves as the liaison for scheduling the closing between the Banker and the client. Engages the title company when necessary.
Performs the first review of loan documents.
Assists with loan closings, as needed.
Post-Closing:
Sends loan documents to Loan Operations for booking.
Follows up with the Banker and client on any outstanding items needed.
General Client Management:
Follows up on what is needed from the client on a regular basis such as tax returns, financial statements, borrowing base certificates, etc.
Follows up on insurance cancellations and past-due real estate taxes when notified.
Answers general account questions relating to payment questions and forwards technical questions to the Deposit Operations team.
Maintains knowledge of banking products, programs, services, and promotions.
Drafts letters or emails requesting updated financial information and file memos.
Scans supporting documents to client files and/or Director including but not limited to financial documents, appraisals, title work, etc. Validate the completeness of the electronic file prior to the physical destruction of the documents.

External Client Service and Communications

Works with clients to explain or correct loan payments, provide note transcripts as requested.
Provides client support over the phone, email, or in person, related to answering questions, making payments/payoffs/line advances, and researching information for the client.
Provides excellent client service to the Bankers to ensure the end clients’ needs are met.
Takes ownership of client complaints/problems, addresses the client’s needs/concerns promptly and accurately while identifying products, services, resources, or alternative solutions to fulfill their needs. Keeps the Banker and the client informed and updated on the status of the problem.
Ensures that the Banker or client is helped by a person who can address the problem in the event that the problem cannot be resolved by the BBA.
Adheres to privacy and confidentiality requirements.
Provides prompt, professional client service to clients and prospective clients utilizing proper etiquette in all communications.
Contributes to the Bank’s growth and client satisfaction by assisting clients with problems regarding their banking transactions.
Works to understand the root causes of complex client service issues then identifies and implements resolutions.
Completes credit verifications for 3rd parties, as requested.
Joins Bankers at Client Meetings or on calls as needed or requested.

Internal Client Service & Support

Responsible for working with the Credit and Loan Operations departments in resolving commercial loan ticklers. This will include periodic audits on files for missing documentation, as well as tracking exceptions and assisting with loan renewals.
Identifies and makes recommendations related to areas of continuous improvement throughout the banking process to identify efficiencies.
Partners with Bankers to resolve past-due loans, lines of credit, and delinquent taxes.
Works cooperatively with the Bankers, Loan Operations and Credit Departments to ensure all documentation is accurate and received in a timely manner for closings or meetings.
Prepares folders of marketing materials for prospect and client meetings.
Prepares documents and reports for the Loan Committee.
Manages and updates the Client Relations Management Software (CRM).

OTHER RESPONSIBILITIES:

Performs all job functions and interactions with fellow bank employees, clients, vendors, and prospective clients within the guidelines of the DRAKE BANK Core Values: Dedicated, Reliable, Authentic, Knowledgeable, and E
Performs other duties as assigned.

REGULATORY COMPLIANCE RESPONSIBILITIES:

Continually enhances knowledge of regulatory and compliance issues through completion of all required online training and attendance at in-house and external training presentations.
Performs all job functions in accordance with Federal and State regulations and within banking policies.

EDUCATION AND EXPERIENCE:

High School diploma or equivalent
Two (2) or more years of lending support experience. Must understand the fundamentals of lending and loan processing for commercial loans.
Two (2) or more years of sales administration or client service experience. Must understand the sales process and client service in a community bank environment.
Two (2) or more years of SBA support experience preferred.

KNOWLEDGE/SKILLS REQUIRED:

Able to adapt quickly to different work situations; remain composed under pressure and in stressful situations.
Regard for important details to ensure accuracy in every transaction performed; detect errors; follow through on corrections and details.
Respond sensitively to the needs and priorities of internal and external clients; recognize and take appropriate action to meet their needs and establish an effective working relationship with internal and external clients to gain their respect and loyalty.
Ability to express thoughts and ideas in a clear and concise manner, both orally and in written form to a variety of audiences.
Must view oneself as part of an overall team. This includes supporting others within the department and throughout the banks to achieve the overall goals of the organization.
Ability to effectively manage one’s time to complete work according to established deadlines. The ability to prioritize tasks to make the best use of time for high priority tasks.
Excellent verbal and written communication skills.
Ability to listen, speak clearly and effectively to others.
Strong written and verbal skills.
Ability to problem solve and work without direction.
Ability to establish and foster strong processional relationships with both employees and external sources such as examiners.
Satisfactory skill set in using the following software applications: Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams, and Fiserv applications.

WORKING CONDITIONS, EQUIPMENT AND TOOLS USED, ENVIRONMENT and COGNITIVE /PHYSICAL DEMANDS:

The environment for this position is a private office that is mostly clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The individual is in a non-confined office setting in which they are free to move about at will.
Ability to sit and/or stand for extended periods of time in an office setting.
Good organizational and time management skills.
Effective verbal and written communication skills, including use of phone, computer, speaking, listening, and presenting.
Ability to problem-solve, and negotiate acceptable resolutions.
Solid math and analytical skills
Computer literacy
Ability to use hands and fingers to operate a keyboard and other office productivity machinery.
Ability to lift up to 10 pounds, as necessary.

At Drake Bank, people come first. Our team is focused on developing relationships with our clients to build a better future.

Our team is guided by our shared values in our mission to build a better future: Dedicated, Reliable, Authentic, Knowledgeable, and Ethical. These cornerstone values allow us to serve as a trusted community partner in helping businesses and families not only succeed but thrive.

Our vision is to continue to position Drake Bank for long-term sustainability as a local, independent community bank in the Twin Cities. In the next ten years, we are positioned for considerable growth by balancing the relationship-based high-tech, high-touch focus.

Join us in building a better future

Drake Bank provides competitive salaries and an excellent benefits package.

Drake Bank is an Equal Opportunity Employer.

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