Customer Service Banking Specialist-Onsite

4 weeks ago

Columbia, United States Teleperformance USA Full time
Category : Customer Service/Support

 

About TP

 

Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

  

Benefits of working with TP include:

  • Paid Training
  • $17hr
  • Full Benefits (Medical, Dental, Vision, 401k and more)
  • Paid Time Off
  • Employee wellness and engagement programs 

Teleperformance and You

 

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

  

As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.

 

Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit

 

This position will be based on-site at our Columbia, South Carolina location.

 

Your Responsibilities

As a Customer Service Banking Specialist, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. 

  • Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
  • Calmly attempt to resolve and de-escalate any issues
  • Escalate interactions when necessary and appropriate
  • Respond to requests for assistance and/or possible processing payments
  • Track all call related information for auditing and reporting purposes
  • Provide feedback on call issues
  • Upsell if required

We’re looking for fearless people – people who are inspired to deliver only the best in all that we do.

  • High School Diploma or equivalent
  • IT/Network certifications/degrees preferred
  • 18 years of age or older
  • Proven call center experience
  • Typing 25 WPM
  • Proficient in PC operation and navigation
  • Entry-level network troubleshooting
    • Ability to set up home Wi-Fi network
    • Ability to set up and configure a router or switch
    • Core proficiency with a laptop or desktop computer
  • Able to work independently
  • Have excellent communications skills, both oral and written
  • Ability to work in a constantly changing and fast paced environment
  • Ability to stay composed and objective
  • Strong listening skills

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

 

 

  • Customer Service Banking Specialist-Onsite

    2 weeks ago

    Columbia, United States Teleperformance Full time

    Overview About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local...

  • Customer Service Banking Specialist-Onsite

    3 days ago

    Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Banking Specialist-Onsite

    4 weeks ago

    West Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300...

  • Customer Service Banking Specialist-Onsite

    2 weeks ago

    Columbia, SC, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the worldsbest brands streamline their business inmeaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global...

  • Customer Service Banking Specialist-Onsite

    4 weeks ago

    Columbia, South Carolina, 29211, Richland County, SC, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Relationship Banking Specialist

    2 days ago

    Columbia, United States Central Bancompany Full time

    Handles special needs of new and existing customers. Responsible for maintaining extremely knowledgeable product and sales skills, with extensive experience in all areas of the Consumer Banking Division. Serves as a resource for all other customer services representatives in Relationship Banking, the Main Lobby, branches and non-retail bank departments....

  • Customer Support Analyst

    5 days ago

    Columbia, United States DP Professionals Inc Full time

    DPP is seeking a Customer Support Analyst for an opportunity with our client in the banking industry in Columbia, SC.Work arrangement: Onsite W2 position; 6 monthsResponsibilities: Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. Will train on new...

  • Customer Service Banking Specialist

    2 weeks ago

    Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the worlds best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Support Specialist

    2 weeks ago

    Columbia, United States PeopleCaddie Full time

    Job Description: Customer Service (Help Desk) Analyst | | 6+ Months | Immediate Need | Columbia, SC (Onsite) | $20-25 per hour Company: Mid Size Bank Location: Columbia, SC (Onsite) Position: Customer Service Analyst (Help Desk) Compensation: $20-25 per hour Duration: 6+months Start: April 22nd (Monday) Duties and Responsibilities: Receives, investigates...

  • Customer Support Analyst

    5 days ago

    West Columbia, United States DP Professionals Full time

    DPP is seeking a Customer Support Analyst for an opportunity with our client in the banking industry in Columbia, SC. Work arrangement: Onsite W2 position; 6 months Responsibilities: Receives, investigates and responds to customer inquiries regarding complex products, services and issues via all channels through which customers are served. Will...

  • Customer Solutions Specialist

    5 days ago

    West Columbia, United States Wk Solutions Inc. Full time

    Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our company works as the 'middle...

  • Customer Service Specialist

    7 days ago

    Columbia, United States Cool Care Heating, Air, Plumbing & Refrigeration Full time

    Job DescriptionJob Description*** PLEASE DO NOT CALL OUR OFFICE DIRECTLY ***Cool Care Heating & Air is a family-owned heating and air conditioning company that has proudly served Columbia's residents and businesses for over 20 years! We have built our reputation on our dedication to doing whatever it takes to make our customers happy through honest and...

  • Financial Services Specialist

    4 days ago

    Columbia, United States First Citizens Bank Full time

    Overview: Are you a people person? Be a First Citizens person. Join our branch team and make a difference. The Financial Services Specialist supports sales and service delivery in the branch. Builds and expands banking relationships through proactive customer outreach and customer service requests. This position is responsible for the fulfillment of deposit...

  • Financial Customer Service Specialist

    2 weeks ago

    Columbia, United States Teleperformance USA Full time

    Category : Customer Service/SupportAbout TPTeleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our...

  • Banking Bilingual

    5 days ago

    West Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300...

  • Customer Service Specialist

    3 weeks ago

    West Columbia, United States Teleperformance USA Full time

    Category : Customer Service/Support About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages,...

  • Customer Service Representative

    6 days ago

    Columbia, United States Magnit Full time

    DESCRIPTION:Position Notes:Not SCA eligible.Training is 8:00 am - 4:30 pm Monday thru Friday, after training the shift will be 9:30 am - 6:00 pm. During the contract, trainees can be assigned any 8-hr. shift between 8:00 am - 8:00 pm. The assigned shift will be 8 hours between the hours of 8 am and 8 pm.Contract ONLYNo InterviewsOnsite training last about...

  • Customer Service Representative

    6 days ago

    Columbia, United States Magnit Full time

    DESCRIPTION:Position Notes:Not SCA eligible.Training is 8:00 am - 4:30 pm Monday thru Friday, after training the shift will be 9:30 am - 6:00 pm. During the contract, trainees can be assigned any 8-hr. shift between 8:00 am - 8:00 pm. The assigned shift will be 8 hours between the hours of 8 am and 8 pm.Contract ONLYNo InterviewsOnsite training last about...

  • Treasury Banking Manager

    2 weeks ago

    Columbia, United States BTC Bank Full time

    Job DescriptionJob DescriptionAbout BTC BankBTC Bank is a community bank founded on the traditional values of personal customer service. Our continued tradition of serving our friends and neighbors with courteous, professional banking services maintains its standard of excellence today. We strongly support our local communities. We are proud of the roots of...

  • Customer Service Rep

    3 days ago

    Columbia, United States Security Finance Full time

    Description Do you thrive on making a positive, lasting impact on people? Do you have customer service experience? Are you looking for an opportunity to learn a new industry, with paid on the job training? Do you want multiple opportunities to advance your career? Do you want to work in an open, office environment? You’re the first face customers see...